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Salesforce Service Cloud Implementation

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Crafting Customer Success Journeys with

LMTEQ's Salesforce Service Cloud Implementation.

Unlock the full potential of LMTEQ’s Salesforce Service Cloud Implementation. Effortlessly aligning customer support operations, our technical expertise ensures a robust ecosystem for intelligent case management, unified customer data, and collaborative agent workflows. Dive into the technical intricacies that power elevated customer experiences, and discover how our Salesforce Service Cloud solutions can redefine your service delivery standards.

Salesforce Service Cloud Features

  • Case Management : Salesforce establishes a centralized hub, enabling your employees to adeptly monitor customer information — comprising queries, requests, services, and issues. Additionally, agents gain access to this data across diverse channels, all conveniently displayed on a single screen.

  • Robotic Process Automation : Salesforce streamlines efficiency by automating repetitive tasks with precision. Through the strategic use of automation and AI, thanks to the Service Cloud Einstein, employees can redirect their focus to intricate tasks, ensuring swift and efficient resolution of customer issues.

  • Robotic Process Automation : Salesforce empowers your employees to engage with customers seamlessly across various channels, including social media chats, messages, phones, and email, ensuring efficient resolutions in a timely manner..

Embark on a CX Odyssey with LMTEQ’s Salesforce Service Cloud Implementation – Where Magic Meets Customer Delight!

LMTEQ’s Salesforce Service Cloud Implementation

  • Case Management : Assessment and Planning – In launching Salesforce, our initial stride involves evaluating your current infrastructure. We scrutinize the existing customer service provider system to precisely define the goals and objectives that steer our process.

  • Customization - Following the strategic planning phase, our team of experts customizes the Service Cloud to effortlessly align with your business needs and requirements. This encompasses the fine-tuning of case management, workflow, and other pivotal features to align with your business process.

  • Integration: Upon completion of customization, our expert team integrates the customized Service Cloud with other Salesforce products and potentially third-party systems. This ensures the establishment of a unified ecosystem, promoting a harmonious workflow across platforms.

  • Data Migration – Our team meticulously oversees and executes the data migration from your legacy systems to the new Service Cloud environment. Ensuring zero data loss and redundancy, we prioritize a smooth migration process with minimal downtime in your operations.

  • Testing –  Before deploying the solution, our team rigorously tests it under diverse working conditions. The primary objective is to ensure that the solution functions as intended, guaranteeing optimal performance.

  • Training –  Our experts deliver comprehensive training sessions to your users and support teams, ensuring they are proficient in harnessing the full potential of the implemented Service Cloud.

  • Deployment –  Following thorough testing, our team deploys the Service Cloud across your team, diligently monitoring the situation. Continuous assessment and prompt resolution of any arising issues are integral parts of our deployment strategy.

Maximize More With LMTEQ’s Service Cloud Features

  • Knowledge Management

     Our solution empowers you to establish and sustain a knowledge repository, providing both employees and customers with precise and current information.

  • Community Cloud Integration

    The solution incorporates a community integration feature, fostering customer collaboration for issue resolution through self-service functionality.

  • Field-Service Lightning

     Utilize our solution's efficiency in managing on-site service appointments, courtesy of the Field-Service Lightning feature.

  • Mobile Accessibility

    Empower your employees to address customer issues on the go by providing mobile access to the cloud for efficient information gathering.

  • Integration with Salesforce Ecosystem

    Achieve a comprehensive CRM solution by coherently integrating with other products, including, Salesforce Financial Service Cloud, Sales Cloud, and Marketing Cloud with our solution.

  • Analytics

    Elevate your support operations with our solution, providing valuable insights through analytics and reporting tools. This empowers data-driven decision-making to enhance overall performance.

Why Choose LMTEQ as the
Salesforce Service Provider

  • Official Salesforce Partner.
  • Cutting-edge Salesforce + AI solutions.
  • Certified Salesforce Experts.
  • Customizable services from implementation to ongoing support.
  • Customer-Centric Approach.
  • Round-the-clock support (time-zone based)
  • Global Presence.