SAP C/4HANA Roadmap

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Why SAP C/4HANA ?

SAP is constantly developing and deploying tools that are essential for businesses to handle customers. They also deploy tools that can take in various other forms of data that are generated by the process. They are one of the forerunners in the CRM industry. The complexities that are part of the trade environment, especially that of digital, compels the developers to come up with solutions to easily manage them. Hence, there is a need for SAP C/4HANA. In other words, SAP C/4HANA enhances customer engagement and gives valuable insights into customer behaviour. Let us look at SAP C/4HANA roadmap and it’s architecture for a better understanding.

What is SAP C/4HANA ?

C/4HANA is a customer-centric tool. The letter ‘C’ in its name stands as a testimony to its customer-centric approach.

The SAP C/4HANA visualizes the customer experience through a cloud-based approach.

It is an integration of CallidusCloud, Gigya, Hybris, Core Systems and many other leading services that focus on the CX.

SAP C/4HANA is a revolutionary step in the CRM market. Five categories form an integral part of the C/4HANA architecture.

The C/4HANA architecture is designed to ensure that the entire solution is cloud-based.

Supporting Pillars of the Architecture

The functional, as well as the supporting pillars of the C/4HANA architecture, are broadly divided into five categories, namely:

  • SAP Service Cloud
  • Commerce Cloud
  • Customer Data Cloud
  • Marketing Cloud
  • Sales Cloud

With C/4HANA, the customer engagement is enhanced. The businesses implementing it can get an overview from one end of the process to the other, thus giving valuable insights into customer behaviour. This, in turn, promotes growth and aids in bringing about a holistic experience to the end-users.

SAP C/4HANA Roadmap

C/4HANA saw its release at the Sapphire Conference of 2018. Since its release, C/4HANA has got a lot of attention for its variety of application possibilities. This brings about the possibility of merging all SAP solutions under a single solution.

The SAP C/4HANA Roadmap since 2018 has been clear. It has focussed upon a single central feature of integrating all the newly acquired platforms under a single roof. The SAP C/4HANA Roadmap implies that the primary focus of the development process is the integration of simpler and conversational User Interface (UI) to enhance the experience. Apart from that, it also focuses on ‘better intelligence’ brought about with the aid of SAP Leonardo.

The recent development in functionalities that further the SAP C/4HANA Roadmap are integrated from Core Systems. The functionalities include improvements in Dispatching and Planning, Crowd Workforce, Field Service Execution and Customer self-service. These were a part of the recent 1092 release.

Conclusion

In conclusion, with C/4HANA, the customer engagement is enhanced. The businesses implementing it can get an overview from one end of the process to the other, thus giving valuable insights into customer behaviour. This, in turn, promotes growth and aids in bringing about a personalized as well as a holistic experience to the end-users.

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