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ServiceNow Public Sector

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Citizens Come First!

Make it Possible With LMTEQ’s ServiceNow Public Sector Digital Services

As our service-based economy experiences rapid growth, customer expectations have reached unprecedented levels. Traditional workflows within organizations are no longer as effective as they once were. That’s where LMTEQ’s ServiceNow PSDS comes in. Leveraging our expertise and experience in ServiceNow implementation, our team of experts is dedicated to helping you optimize this efficient platform to elevate your operations and service delivery. Seamlessly integrate exceptional service delivery into your workflow with our solution and pave the way for customer success.

Extend Beyond With LMTEQ’s ServiceNow PSDS

  • Zeroing Customer Effort – LMTEQ prioritizes minimizing customer effort, enabling organizations to engage with citizens through various channels, including mobile, email, kiosks, and other online connected devices. This approach ensures that citizens can conveniently reach out to government agencies through any channel, at any time, facilitating prompt resolution of their issues.

  • Task Allocation – Our solution empowers organizations/agencies to establish a unified workflow allocation system, significantly reducing cycle times and maximizing end-to-end automation. This streamlined process enables workers to promptly address citizens' queries, ensuring quick and consistent resolutions that ultimately enhance the overall customer experience.

  • Reduce Case Volume – Thanks to our self-service feature in the PSDS, individuals can independently file complaints and promptly receive resolutions by utilizing community forums, knowledge bases, and portals. This empowers workers to concentrate on more critical issues, ensuring timely and effective resolutions.

Flawless Operations, Superior Service With LMTEQ’s ServiceNow PSDS!

Our Meticulous Approach

  • ServiceNow Implementation – First, our team understands your existing infrastructure and unique business requirements. After that, we will plan a highly detailed implementation plan. The plan’s objective will be to streamline your operations and improve the service delivery. Then, we start with configuring the platform that meets your requirements. 

  • ServiceNow Integration – Our team will assist you end-to-end in ServiceNow integration. We will merge the ServiceNow platform with your existing applications or systems to ensure that the operation goes smoothly as expected. This integration will include various ERP, CRM, and HR systems . 

  • ServiceNow Customization – At LMTEQ, our experts boast extensive knowledge of the ServiceNow platform. Leveraging this expertise, we are committed to tailoring the platform to suit your distinctive needs. From crafting custom workflows to designing forms and reports, we ensure a highly personalized solution for your business.

  • ServiceNow Upgrade – With our solution, you can rest assured that your operations and workflows remain up-to-date with the latest versions of the platform to leverage the new features and functionality. On top of that, we will perform the upgrade with near-to-zero downtime. 

LMTEQ’s Uniqueness

  • Case Management

    Government agencies can now perform a plethora of tasks such as creating, accepting, assigning, escalating, de-escalating, and canceling a case easily, thanks to our robust case management feature. 

  • BLS Portal

     Unlock streamlined agency management with our Business Location Service Portal (BLSP), serving as a unified platform for both internal and external agencies. This powerful feature empowers government agencies with a comprehensive 360-degree view of agency locations. Effortlessly manage agency members, submit cases against agency locations, and address public services at an organizational level – all through a single, integrated solution.

  • Service Request Playbook

     Enable your agents and government personnel to effectively handle and resolve community issues promptly with our solution. Our service request playbook serves as a comprehensive, step-by-step guide, facilitating seamless management throughout the entire lifecycle of ServiceNow government service cases.

  • Virtual Agent

    Empower agencies with our advanced chatbot, continuously trained through machine learning and AI. Designed specifically for public sector use cases, it ensures optimal conversations and resolutions, enhancing the efficiency of interactions for a seamless experience.

  • CSM Configurable Workspace

    Effortlessly streamline the workflow by creating a business record in CSM Configurable Workspace directly from a service request, interaction, or case. This functionality is especially valuable when incidents are reported by constituents, businesses, or business contacts, ensuring a seamless integration of data and efficient management of information.

Ready to Join Hands With LMTEQ and Elevate Your Operation With Our ServiceNow PSDS?

Count on our team to deliver the best platform implementation and customize based on your needs. Basically, we will be there in each step of the implementation.