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ServiceNow Workplace Service Delivery

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Streamline Service Requests: Unlock Productivity with LMTEQ’s ServiceNow Workplace Delivery

ServiceNow is a comprehensive platform that enables organizations to deliver their workplace services seamlessly. With Workplace Service Delivery, businesses can achieve operational excellence and boost employee satisfaction. From facilities management to service request management, this platform can handle it all. With this, you can streamline your services, automate processes and enhance the overall employee experience.

With the help of WSD, you can create any type of workplace reservation, register visitors, help employees find their way around, submit service requests, and make the best use of space.

The Workplace Service Delivery module in ServiceNow offers various features and functionalities to support the management of employee requests, services, and resources.

Components of Workplace Service Delivery

Some key components of ServiceNow Workplace Service Delivery include:

  • Employee Self-Service

    ServiceNow provides a user-friendly self-service portal where employees can log in to access a knowledge base, submit requests, track the progress of their requests, and find information about various workplace services.

  • Service Catalog

    It allows organizations to define and manage a catalog of workplace services offered to employees. Employees can easily browse through the catalog, select the services they require (such as hardware/software requests, facility services, HR services, etc.), and submit requests for them.

  • Service Level Agreements (SLAs)

    ServiceNow enables organizations to define and enforce SLAs for workplace services. SLAs specify the expected response and resolution times for different types of requests, ensuring timely delivery and improved employee satisfaction.

  • Automation and Workflow

    Workplace Service Delivery leverages the power of automation and workflow capabilities within the ServiceNow platform. It helps organizations automate routine tasks, route requests to the appropriate teams or departments, and streamline the overall service delivery process.

  • Knowledge Management

    ServiceNow includes a knowledge management system that allows organizations to create and maintain a repository of articles and documents. This knowledge base provides employees with self-help resources, troubleshooting guides, FAQs, and other relevant information, empowering them to find answers to common questions or issues on their own.

  • Reporting and Analytics

    Workplace Service Delivery (WSD) provides reporting and analytics capabilities to track and measure service performance, identify bottlenecks, and gain insights into employee satisfaction. This information can be used to make data-driven decisions for continuous improvement.

We establish your vision and ensure every interaction in the workplace right from the employee joins the workplace to the day they leave. We go beyond HR and IT services to fulfill and address the needs of our employees.

By leveraging ServiceNow Workplace Service Delivery, organizations can centralize and automate their workplace service management processes, improve employee productivity and satisfaction, and enhance the overall employee experience within the organization.

Let ServiceNow be your partner in workplace service delivery. Submit your query to get in touch with our experts.

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