SAP Service and Support - Benefits and Different models
SAP software is the basis of many organizations. SAP has pushed for pricey upgrades on a regular basis to maintain full support over the years. With each upgrade, the maintenance cost also rose exceptionally. To tackle this problem and avoid constant upgrades, organizations decided to outsource SAP Service and Support to a third party.
LMTEQ’s Enterprise Support is always on the lookout for helping organizations in maximizing their SAP investments. In this blog, let us learn more about the benefits and different models of SAP Support Service.
What is included in SAP Service and Support?
Advisory Services – Digital business strategy planning, landscape architectural design, organizational change management, process improvement, and learning services are some of the areas covered in general consulting.
Cloud Services – Application management, cloud peering, managed data services, managed security services and managed testing services are among the SAP cloud support services that aim to increase performance and security while simplifying client management.
Essential Business Services – Consulting focused on the customer’s front office (marketing, sales, services, and support), supply chain (production and logistics), back office (procurement, finance, and HR), and other critical operations (IT), such as risk mitigation and preparing for emerging trends, technologies, and future opportunities.
Implementation Services and Solution – Guiding organizations to make the right choices when they decide to migrate to a newer version of SAP and also take care of their data management and data migration needs.
Premium Engagements – The most common service offering is provided through a combination of dedicated, onsite, remote, and shared support.
Innovation Services and Solutions – Through new and improved methods, insights, technology, and experiences, consulting focuses on developing an innovative environment for customers.
Support Services – SAP Service and Support options include Enterprise Support, Standard Support, and Product Support for Large Enterprises (PSLE)
Types of Support Models:
There are four different types of primary support models involved in sap support services.
- “Do It Yourself” Model (DIY):
Under the DIY approach, organizations keep their own SAP application support and manage their own infrastructure services while shifting their infrastructure to a hyperscaler-hosted facility. Customers are responsible for providing hosting and infrastructure services. This model assumes that enterprises have the talent to sustain these skills on their own and that they are comfortable employing that talent. As a result, the organization’s costs are predictable.
- “Do It for Me” Model (DIFM):
In the DIFM model, organisations use a third-party to manage both the hosting and infrastructure services, but the infrastructure is still hosted by a hyperscaler, just like in the DIY model. This creates two contractual agreements for the organisation: one with the hyperscaler and another with its third-party service provider.
- Professional Model (PRO):
The hosting and infrastructure services are handled by a third party in the PRO model. The fundamental distinction in the PRO model is that the hyperscaler and the third-party service provider now have a direct contractual connection. As a customer, you now have access to the corresponding contract provisions and terms.
- SAP RISE (RISE):
SAP RISE provides an integrated solution that comprises hosting, infrastructure services, and infrastructure, allowing you to have a single contract with SAP that covers all of the stack’s aspects.
The following are some of the various benefits of sap support services.
- System administration and monitoring
- Support is available 24 hours a day, 7 days a week, 365 days a year,
- Support for daily, weekly, quarterly, and annual processes, including support packs, enhancement packs, and other patches.
- Administration of Employment
- Issue resolution, troubleshooting, and documentation
- Projects on Demand
- Optimization of the landscape and system
- Management of Performance
- Change Management
- Innovation and value realization
- Mission-critical support
Understanding the ins and outs of sap support services helps to choose the right service partner. Our designated Support team must be the maintenance that your organization needs and helps you to get the most out of your SAP investments and delay the need for migration services.
LMTEQ’s SAP Enterprise support offers support services for all of the aforementioned versions, as well as assistance in migrating from an older to a newer version of SAP.