Why should your organization work on SAP CRM GDPR Compliance?
GDPR gives EU residents greater protection and control of their personal data. Maintaining customer records and processing their activities is crucial for GDPR. Since SAP CRM works on collecting and managing customer information, it is important that your SAP CRM software is GDPR compliant.
LMTEQ offers various GDPR-centric enhancements to SAP CRM to handle customer data with utmost security and privacy
Personal Data Blocking
Customers have the right to restrict the processing of their personal data for various reasons. They may not agree with the information you possess or the way their data is being processed.
LMTEQ respects user rights and offers custom technical enhancements for data blocking. Thereby, providing users the right to have control over their data.
Data Deletion and Archiving
Customers can get organizations to delete their data if the processing purpose is fulfilled. Also, they have a right to get their data deleted if the data is not processed lawfully or when they withdraw their consent.
SAP CRM experts at LMTEQ work on enhancing the software to keep only the necessary information. They also offer custom solutions to the problems that arise during data deletion and archiving activities.
Personal Data Consent
Personal data can only be processed with user’s consent. Hence, organizations must ask for user’s consent while collecting their personal data, also giving them an option to refuse if they don’t want to process their data.
LMTEQ delivers SAP CRM enhancements to process user consent, giving specific consent opportunities for every data processing.
Personal Data Information Retrieval
Customers can keep track of data from different organizations so that they can verify the data being processed.
For instance, they might want to check the data used to see if it is relevant and then remove, edit or keep it unchanged.
SAP CRM experts at LMTEQ offer technical enhancements to the CRM solution for data retrieval ensuring security and integrity.