Why should your organization work on SAP CRM GDPR Compliance?
GDPR gives EU residents great protection and control of their personal data. Maintaining customer records and processing activities is crucial for GDPR. Since SAP CRM works on the same lines wrt to collecting and managing customer information, it is important that your SAP CRM software is compliant with GDPR.
LMTEQ offers various GDPR-centric enhancements to SAP CRM to handle customer data with security and privacy maintained.
Personal Data Blocking
Customers have the right to restrict the processing of their personal data for different reasons. It could be because they do not agree with the information you possess or the way their data is being processed.
LMTEQ respects user rights and offers custom technical enhancements for data blocking aiming to provide users the right to have control over their data.
Data Deletion and Archiving
Organizations cannot retain customer’s data after the purpose of processing it in the first place has been served. Customers have the right to have their personal data erased once the purpose is fulfilled or when the data is not processed lawfully or even when they withdraw their consent.
SAP CRM experts at LMTEQ work on enhancing the software to only keep the necessary information and offer custom solutions to the problems that arise during data deletion and archiving activities.
Personal Data Consent
Personal data can only be processed with user’s consent. Organizations must ask for user’s consent while collecting their personal data and also make sure users have an option to say no if they don’t want their data to be processed.
LMTEQ delivers SAP CRM enhancements to process user consent, provide specific consent opportunities for every data processing purpose and other consent related processes.
Personal Data Information Retrieval
Customers can request to view the data that is being processed by different organizations in order to verify or keep track of the data that is collected.
Users might want to check the data used, see if it is relevant and accordingly decide if the data has to be removed, modified or kept unchanged.
SAP CRM experts at LMTEQ offer technical enhancements to the CRM solution for data retrieval ensuring security and integrity.