Understand your customers better with world-class experience management
Customer experience drives brand perception. It is the key to brand sustenance. This is why it is important for you to know your customers’ psyche. You as a business need to understand their emotions, intentions and beliefs. To deliver what they’re looking for, you need data to power you.
Stand out in the experience economy by learning to use SAP Qualtrics experience management (XM) platform that helps you combine experience data (X data) with Operational data (O data). This enables you to truly power your business with customer knowledge and bring in business value in ways you did not imagine.
LMTEQ helps you seamlessly integrate your operational data with your HCM, CRM and ERP systems for in-depth analysis of your customers’ and employees’ experience. Capture effective feedback from key stakeholders to understand what’s working for you and what isn’t.
How well do you know your customers?
- Do they like your product or service?
- Do they WANT or NEED your service?
- How do they feel when they work with your company?
- What are their pain points and what do they love about you?
The right time to understand your customers is NOW. Learn, grow and deliver better
SAP Qualtrics enables you to perform
Predictive AI & Smart Analysis
We ensure that your customers are at the core of your decision making. With years of being a part of the Qualtrics partner network, we help enable you to harness the fullest potential of SAP Qualtrics and the benefits it offers.
Make decisions for your business by empathizing with your customers. Get Started
What LMTEQ has to offer
- Pre-built survey queries for different LOBs, reducing your survey development efforts.
- Flawless distribution of your survey queries in all social media platforms.
- Automated response to business users on every customer emotion to reduce user’s efforts to manually check on responses or to raise issues
- Actionable insights from customer survey response
- Affordable implementation package.
- 360 degree view of your business data.
The Experience edge you gain
- Deliver highly personalized experiences to customers and employees.
- Make decisions based on human feedback
- Anticipate customer requirements and identify opportunities to improve the process.
- Drive real time experiences across different departments in your organization. Capture the insights into a single platform, thereby reducing silos and increasing collaboration.
- Improved workforce experience at moments that matter
- Set up custom dashboards for every employee with relevant customer insights, responsibilities and deadlines to bridge the experience gap.
Have integrated experience management (XM) with SAP Qualtrics and C/4HANA technology to understand your business process, analyse broken links and prioritize the actions to be taken. With SAP Qualtrics experience management XM, redefine your customer, employee, product and brand experience in ways that bring in a positive dynamic to your business.
Book a consultation
Leverage our Qualtrics Partner network to turn your customer touch points into actionable insights.