ServiceNow ITSM

Our ITSM solution is key for IT organizations that are looking to enhance their IT service management and delivery. At LMTEQ, we believe that providing excellent IT services shouldn’t be complex, which is why our ITSM is user-friendly, adaptable, and extensible. Our ServiceNow ITSM support system can assist you in achieving streamlined IT processes, enhanced user experience, and nurturing business success, regardless of the size of your company.

A comprehensive ITSM approach is constantly evolving, emphasizing continuous process improvement to maximize efficacy and influence. It offers an agile, scalable option designed to develop with your company. This ensures that your IT infrastructure management and support services remain efficient and reliable, allowing you to focus on your core business functions.

• Incident management: The Incident Management module of ITSM enables you to restore services and rectify difficulties immediately. Maintain employee efficiency and contentment by making it simple for them to contact assistance to track down and resolve concerns.
• Problem Management: Our Problem Management module assists in locating and addressing the underlying causes of recurrent incidents to lessen the adverse effects on your customers and enhance the caliber of your IT services.
• Change Management: The IT Change management system allows you to find and repair even the most difficult problems, reduce the effect of unforeseen difficulties, and even prohibit problems from occurring in the first place.
• Release Management: Our Release Management feature assists you in managing the release of new software and hardware, ensuring that changes are efficiently and effectively tested, authorized, and published.
• Knowledge Management: With Knowledge Management module enable your organization to create, manage, and share knowledge articles, improving user self-service and reducing the workload on your IT team.
• Request Management: Request management gives customers and employees access to AI-powered self-service. Make it simple to order products, services, and responses at any time and on any device.
• Digital Portfolio Management: This provides application, service, and product owners with a single UI for managing offerings throughout the course of their existence. With a comprehensive vision, you can make smarter judgments.
• Employee Center: With a unified platform, Employee Center enables managers and workers to request services from anywhere and also maintains everyone’s engagement, productivity, and knowledge.
• Asset Management: Asset management makes managing infrastructure, operations, and field services simpler management. Decisions on the stockroom, contracts, and inventories are up to date.
• Configuration Management Database: Make more intelligent choices by gaining visibility into your IT environment using CMDB. Use Service Graph, a cutting-edge set of records, to expand your CMDB.
• Reporting: Utilize pre-defined reports to access data quickly, enhance awareness and actionability, and improve data security and integrity. 
• Performance Analytics: Discover insights to forecast trends, plan resources, enhance service, and allows you to construct management dashboards, report on KPIs and metrics, and answer critical business questions to improve service quality while lowering costs.
• Service Level Management: The SLM tool assists in gathering service needs, as well as monitoring and reporting on agreed-upon service ‘levels. Analyze performance with respect to service assurances, and prioritize, reassign, and escalate assignments.