Every business’s strength is their customers. Many businesses offer the same products and services, but what makes them different from one another is the customer experience they provide.
Customers go for a particular product/service based on their experience at all company touchpoints. Hence it is important to consider your SAP CRM business support & services strategies in order to optimise your business development.
Leave support and maintenance to us while you do what you’re best at and achieve your business goals in a more streamlined manner within your budget and requirements. LMTEQ focuses on implementing beneficial SAP CRM techno-functional strategies to keep your customers close to you at every interaction.
- LMTEQ offers on-premise as well as cloud-based support services.
- We analyze and optimize every customer touchpoint.
- Help in new customer acquisition and retaining existing customers.
- Increase ROI by accomplishing customer needs.
- Provide relevant KPI dashboards and analytics to help make better decisions.
- Offer customizations to build a personalized experience for customers.
- Analyze customer activity at every touchpoint and optimize the experience if needed.
Our qualified SAP CRM consultants will support you when in need right from a lead’s initial contact with you to them becoming your loyal customers.
Services We Offer
- LMTEQ offers customer-centric solutions.
- Assured data conformity for confidential data.
- Customizations and integrations as per your business requirement.
- Support all front-office functions such as customer data protection, marketing, commerce, sales and customer service and combining it with back end transactional
- ERP systems and business applications.
- Create individual marketing campaign based on customer preferences.
- Best-in class support ticket resolution.
- Performance tuning & code optimisation.
- Develop, manage & support customer extensions.
- Research & come up with innovative ideas in the SAP CRM space, deploy the same in your business.
Why an SAP CRM system is the best for your organization
Improved client experience
Give contact center reps and field service technicians a 360° read on clients / consumers / shoppers in order for them to deliver personalized customer experiences and resolve problems quickly.
Increased client retention
Wow your customers with customized service that wins loyalty. Run period of time analytics to spot the simplest offers, the proper temporal arrangement, and also the best channel.
Higher sales revenue.
Boost pipeline visibility and increase sales with integrated tools for sales department automation, lead management, prognostication, cross-selling, e-commerce, and more.
Greater method potency
Help your sales, marketing, and repair groups accomplish additional tasks with less effort by taking advantage of machine-controlled processes and scheduled follow-up prompts.
Work smarter with higher collaboration
Share data across groups, departments, internal and external stakeholders with cooperative CRM to serve customers at each touchpoint.
The key capabilities of SAP CRM
Securely access your purchaser information such as names, contact details, social media accounts, communications preferences, etc. in a critical database that your whole team can get admission to in real-time, 24/7.
Track all of your patron interactions – which includes emails, smartphone conversations, social media posts, and chat sessions to gain a 360° view of each customer and supply a consistent cross-channel experience.
Identify and score leads through your pipeline to convert prospective customers into buyers. SAP CRM enables the integration of your lead generation, lead nurturing activities and pipeline management efforts.
Automate tasks and harness the power of AI to provide chatbot-based interactions on social media and messaging apps.
Surface the right insights at the right time with on-call for CRM reporting and interactive dashboards. Predict what clients need, customise their experiences, and take proper action within the moment.
Integrate your CRM system together with your website, e-mail and calendar platforms, accounting and billing software, customer surveys, document control, and e-signatures so that you can perform the entirety in a single place.
Secure, cellular CRM
All of your CRM capabilities should be accessible to you anytime, anywhere, from any device. In addition, your cloud CRM has to help you streamline security, information privacy, and GDPR compliance requirements.
Request a Callback
LMTEQ provides stable and reliable SAP support services for years now.
We have a team of SAP CRM specialists who will be working with you closely for any minor or critical issues. We value your time, hence you can expect a quick response