SAP CRM Testing

Perform optimum CRM testing and have your SAP CRM system operate effortlessly

It could be problematic for your business to have issues with the CRM software as it would directly impact your growth, adding a gap between you and your customers. This requires effective SAP CRM testing to have it work flawlessly helping you close deals faster and better.

LMTEQ offers industry-leading SAP CRM testing services for different functional modules

SAP CRM Marketing

SAP CRM Sales

SAP CRM Service

SAP CRM Analytics

SAP CRM Web Channel

SAP CRM Interaction Center

Our SAP CRM Testing Services:

SAP CRM Data Quality Testing

Data Quality Testing

Correct data is an indication of a good CRM system. LMTEQ performs data quality check ensuring there are no duplicates, incorrect or missing data and see to it that data is mapped correctly. We perform data warehouse testing making sure it does not populate the CRM with invalid data.

Functionality Testing

LMTEQ performs SAP CRM functional testing to check if all the functional features of the CRM platform is processed correctly. We examine the performance of CRM workflows: Sales, Marketing and Customer Service under multiple scenarios ensuring quality execution and error handling.

SAP CRM functional testing
SAP CRM integration testing

Integration Testing

CRM is a cornerstone application for all customer interactions with an ability to integrate with other systems that handle customer related information. It is only effective if data is communicated in the right format, accuracy and consistency.
LMTEQ performs effective integration testing ensuring data is unchanged during data transfer, and the changes made in one system is reflected in all other systems with relevant change history being noted.

Performance Testing

LMTEQ implements SAP CRM performance testing to validate different metrics that affect system performance. This includes loading speed, response time, maximum number of users it can handle at a time, server usage, stability, etc. We analyse system performance and work on maximizing operating capacity of the CRM.

SAP CRM performance testing
SAP CRM security testing

Security Testing

SAP CRM systems contain a large amount of customer’s personal information that has to be kept safe and secure. LMTEQ works on achieving data security by ensuring data is hack proof and is available only to people with relevant access based on their role.

Regression and User Acceptance Testing

LMTEQ performs regression testing where test cases are re-executed to ensure that the changes did not create unintended consequences to the previous test objects.
We ensure your SAP CRM system operates without any buffers by testing the following metrics: usability, functional correctness and completeness, scalability, reliability and confidentiality.

SAP CRM UAT testing

Experts at LMTEQ will help test your CRM systems by coming up with the right SAP CRM test cases and implement SAP CRM automation testing to deliver a system that operates without any interruption.


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