SAP CRM Testing
Perform optimum CRM testing and have your SAP CRM system operate effortlessly
It could be problematic for your business to have issues with the CRM software as it would directly impact your growth, adding a gap between you and your customers. This requires effective SAP CRM testing to have it work flawlessly helping you close deals faster and better.
LMTEQ offers industry-leading SAP CRM testing services for different functional modules
SAP CRM Marketing
SAP CRM Sales
SAP CRM Service
SAP CRM Analytics
SAP CRM Web Channel
SAP CRM Interaction Center
Our SAP CRM Testing Services:
Data Quality Testing
Correct data is an indication of a good CRM system. LMTEQ performs data quality check ensuring there are no duplicates, incorrect or missing data and see to it that data is mapped correctly. We perform data warehouse testing making sure it does not populate the CRM with invalid data.
LMTEQ performs SAP CRM functional testing to check if all the functional features of the CRM platform is processed correctly. We examine the performance of CRM workflows: Sales, Marketing and Customer Service under multiple scenarios ensuring quality execution and error handling.
CRM is a cornerstone application for all customer interactions with an ability to integrate with other systems that handle customer related information. It is only effective if data is communicated in the right format, accuracy and consistency.
LMTEQ performs effective integration testing ensuring data is unchanged during data transfer, and the changes made in one system is reflected in all other systems with relevant change history being noted.
LMTEQ implements SAP CRM performance testing to validate different metrics that affect system performance. This includes loading speed, response time, maximum number of users it can handle at a time, server usage, stability, etc. We analyse system performance and work on maximizing operating capacity of the CRM.
SAP CRM systems contain a large amount of customer’s personal information that has to be kept safe and secure. LMTEQ works on achieving data security by ensuring data is hack proof and is available only to people with relevant access based on their role.
Regression and User Acceptance Testing
LMTEQ performs regression testing where test cases are re-executed to ensure that the changes did not create unintended consequences to the previous test objects.
We ensure your SAP CRM system operates without any buffers by testing the following metrics: usability, functional correctness and completeness, scalability, reliability and confidentiality.