Traditional IT processes typically react to issues after they occur. Although Cloud and DevOps methodologies are agile, they also fall into this reactive break-fix pattern, adding further complexity due to their dynamic nature. With LMTEQ’s ServiceNow ITOM, you can fully control your IT operations on-premise and cloud and break from the pattern. By leveraging ITOM in ServiceNow paired with ServiceNow ITSM, through ServiceNow Operations Workspace we help you to run your operations proactively and improve your IT maturity.
Ensure high availability and prevent system outages by quickly identifying the root cause of problems through the relationship between changes and incidents.
Ensure the changes are deployed smoothly without hindering the services by orchestrating and automating the deployment of changes across development, testing, and production environments.
Manage the entire lifecycle of your IT infrastructure while extending your CMDB to establish a strong, robust data foundation.
Gain a single source of truth across your organization with ServiceNow CMDB.
Gain unparalleled visibility across your organization, including on-premise and server less infrastructure, through a unified system.
Proactively identify the issues with preemptive alerts and thus improve customer experience.
Proactively identify the issues with preemptive alerts and thus improve customer experience.
Utilize the power of Generative AI to translate technical jargon into plain, simplified alert summaries, ensuring operators understand exactly what each alert indicates. Additionally, rely on intelligent alert analysis, leveraging collective knowledge from the ServiceNow IT Operations Management customer base to identify potential causes of alerts and suggest next steps for better customer satisfaction.
ServiceNow Service Operations Workspace provides a unified platform for operators and service agents to efficiently manage incidents, problems, changes, alerts, and logs, aiming to significantly minimize service disruptions. We assist in deploying various applications in the SOW tailored to your business needs, helping you achieve your objectives.
We leverage the SOW to provide your service agents with a single landing page that offers comprehensive information, including an overview of assignments, outages, and service announcements, allowing them to prioritize tasks based on SLA. Additionally, we implement a situational awareness framework based on asset metrics to speed up incident investigation. Furthermore, by utilizing the recommendation feature we aid you in accelerating the incident resolution process.
Unified Visibility – Single platform for comprehensive IT infrastructure view.
Automated Incident Detection – Real-time monitoring and alerting.
Task Automation – Reduces time and human error by automating processes.
Centralized CMDB – Consistent and accurate asset and configuration tracking.
SOW – Improved planning, risk assessment, and execution.
“LMTEQ’s ServiceNow ITOM implementation. transformed our operations by providing real-time visibility and automating critical tasks, significantly reducing downtime. Their proactive monitoring has helped us avoid issues, ensuring seamless service delivery.”
