SAP Enterprise Support & Services

Are You Making The Most Out Of Your Investments In SAP Software ?

With LMTEQ’s SAP Enterprise Support, Optimize Your IT Landscape, Innovate Business Processes And Reduce Your Total Cost Of Ownership.

LMTEQ helps you adapt to ever-changing business landscape and stay on top of your game. Using our SAP support services, you can benefit from expert guidance and knowledge transfer that’ll enable you to be successful with SAP solutions.

By addressing your unique business challenges, we can help you establish problem-avoidance methods, optimise your operations, and take advantage of SAP innovations. We help and work in-par with you throughout your business journey by crafting SAP support packages and patches in coherence with your business requirement.

What customers achieve with LMTEQ’s SAP Support Services

If your ERP is working wonders for you, there is no need to succumb to continuous upgrades or migrations just to stay fully supported. LMTEQ offers SAP ERP support focused on maximising the ERP ROI by leveraging your existing system for a minimum of 12 years. Stay supported even after SAP’s end of support for ECC.

There is no “one-size-fits-all” solution when it comes to SAP ERP. Having a strong SAP ERP support for custom code and modifications done to meet your organization’s requirements is crucial for a smooth operating business. LMTEQ offers SAP enterprise software support for mission critical customizations at no additional cost.

Over the years, we’ve observed that most organizations spend up to 90% of their IT budget on ongoing support and maintenance and only up to 10% goes to business innovation. At LMTEQ, we work to create an impact on your budgets by saving up to 50% on annual support fees. Here’s how-

  • Unnecessary, expensive and low-value upgrades will be put off.
  • Internal support teams to resolve incompetencies of the vendor will no longer be required, thereby saving your budget on additional resources.
  • Customization support at no additional cost.

Cloud migration strategy adopted at LMTEQ eliminates the hassle of choosing from multiple public, private and hybrid options and the risk of vendor lock-ins. We offer best in class, tailored cloud migration strategy that is completely vendor agnostic, making it possible for future innovation and growth without sacrificing on your ERP investments.

Solely relying on software vendor critical patch updates will not provide the required security. LMTEQ’s smart security services enable clients with the agility to reduce probable exposure. We help protect your SAP applications and databases from known and unknown vulnerabilities way before the attack reaches the intended target.

Staying compliant to the government’s ever-changing tax and accounting rules can be an ongoing effort for any organization. LMTEQ offers custom TL&R updates after comprehensive research and verification to deliver the latest updates without the need for migrations. We focus on delivering only relevant software compliance updates that the client needs for their unique environment.

Businesses often employ multiple software’s that might trigger a multi-vendor handshake of business operations. This could create complexities in coordinating and bridging gaps when it comes to product development, enhancement, issue identification/ resolution and overall support. Our multi-vendor support strategy streamlines the process in a way that it makes an additional product onboarding cost-effective and manageable.

LMTEQ helps you monitor software usage and mitigate compliance risks with exceptional license advisory services. Our software licensing experts enable clients to be better prepared for vendor audits and manage software assets with reduced cost and complexity.

What our customer says!

The value our SAP enterprise support brings in

Our SAP support services ensure that you have a seamless SAP journey without any hassles. Experience premium support from industry experts with customer service that is a class apart, adding that extra value to your business.

  • Gain direct contact with LMTEQ’s industry specific expert.
  • Custom sap support packages and patches
  • 24*7 support
  • Adherence to SAP best practices for each and every business scenario
  • Mission-critical SAP IT support
  • Bug fixes, code optimization and document correction as per SAP standard best practices.
  • Reduced downtime by 99 %
  • TQC for SAP OS/DB migration check
  • TQC Business Process Performance Optimization
  • SAP Security optimization desk
  • Early monthly alert reports
  • Optimization of cumbersome business processes within a short period of time

Why LMTEQ

We leverage your existing ERP to achieve business objectives without performing low value upgrades or migrations.

LMTEQ offers valuable enterprise software support that is typically not included in standard software vendor support. We provide support for customization, performing tuning and interoperability.

Save upto 50% on your annual support fee with LMTEQ, thereby freeing up your budget for innovation. We follow a business-driven roadmap approach rather than a vendor-dictated roadmap, giving you complete ownership and flexibility to focus on strategic planning for business growth.

Enterprise Software Support Program

Experience qualitative support that goes beyond routine maintenance. At LMTEQ, SAP IT support is redefined.

The Gain

  • 15 years of guaranteed support
  • Exclusive global account manager for every client
  • Named regional primary support engineer
  • 15-minute guaranteed response SLA
  • Complete support without upgrades
  • Upto 50% saving in annual support fees
  • Full control on setting your SAP roadmap

The Assistance

  • Application and documentation fixes
  • Operational and configuration support
  • Performance support
  • Interoperability and integration support
  • Customization support

The Access

  • Access to documentation and best practices
  • Access to SAP Service Marketplace Platform and SAP Developer network
  • Access to SAP’s help and support portals

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