SAP Enterprise Support & ServicesAre you making the most out of your investments in SAP software and solutions? With SAP enterprise support, optimize your IT landscape, innovate business processes and reduce your total cost of ownership.
SAP Enterprise Support gives you timely support, helps you to adapt to the ever-changing business landscape and stay on top of your game. Using LMTEQ’s Enterprise Support, you can benefit from expert guidance and knowledge transfer that’ll enable you to be successful with SAP solutions.
By addressing your unique business challenges, we can help you establish problem-avoidance methods, optimise your operations, and take advantage of SAP innovations. We help and work in-par with you throughout your business journey by crafting support models in coherence with your business requirement.
With our hybrid deployment scenario, we support you anywhere, anytime and everytime.
- SAP Enterprise Cloud Support
- SAP Enterprise On-premise Support
- SAP Enterprise Cloud and On-premise Support
Why LMTEQ?Our Approach to SAP Application Management Support Services
We offer unique SAP application management support that branches out and supports multiple aspects of your business
PartnershipCollaborate and Improvise your strategies
By collaborating with us you will have dedicated team members, who will work with you closely. They will help you analyze, guide, and provide expert advice helping your organisation succeed by providing you support 24×7.
Knowledge sharingExpand your knowledge
With LMTEQ’s Enterprise support, you can gain access to SAP Enterprise Support Academy. This will help you gain access to a wide range of industry-related methods and educational content. You can now learn your industry know-how and tackle challenges head-on.
InnovateUnlock your potential through Innovation
Get exclusive access to new tools and look at your metrics differently. Get access to the updated SAP IT Services that’ll help you re-invent. Increase your ROI ten-fold by innovating smartly and quickly.
The value our SAP enterprise support brings in
LMTEQ’s SAP Enterprise Services ensures you’ve all the support materials to keep your operating environment healthy by giving access to innovative SAP processes. We’ve got you covered so that you have a seamless SAP journey without any hassles. Here are the list services you’re entitled so that you can achieve your goals and objectives in no-time:
- 24*7 onshore and off-shore support
- Report, follow-up and solutions for incidents
- Adaptable SAP AMS support models for your unique requirements
- Industry-specific expertise
- Access to documentation and best practices
- Access to SAP Service Marketplace Platform and SAP Developer network
- Reduced downtime
- Access SAP’s help and support portals
- 15 years of guaranteed support
- TQC for SAP OS/DB migration check
- SAP Security optimization desk
- Mission-critical support
- Exclusive Global Account Manager for every client
- Named regional primary support engineer
- Early monthly alert reports
- TQC Business Process Performance Optimization
Our SAP IT support and servicesLMTEQ offers SAP application management support services that cater to multiple aspects of your business.
- Application maintenance support
- Security support services
- Installation & upgrade process support
- Global tax, legal & regulatory Updates
- Support for customizations
- Performance tuning Support
- Documentation-Only fixes
- Configuration Support
- Operational Support
Our SAP AMS support modelsLooking at different business scenarios, we offer you four models for SAP Enterprise Support unique to your organization and process.
|Dedicated on-site support||Dedicated hybrid (Onsite - Offshore) support||Dedicated offshore support||Shared offshore support|
|Dedicated onsite resources||Dedicated onsite resources on rotational basis||Dedicated Offshore support project coordinator||Shared services from a pool of SAP consultants.|
|Immediate response & resolution to incidents||Periodic rotation of consultants to onsite from offshore||Economical||Cost effective|
|Direct interaction with the support team||Effective response and resolution to issues||Reduced overhead costs||SPOC for all issues|
|Customer driven priority setting for incidents vs enhancements||Balanced and economical||SPOC for all issues||Response and resolution based on severity|
|SPOC for all issues||Focus on timely response and resolution to Issues||Weekly meetings, Video conference with Offshore team|
|Customer driven priority setting||Dedicated offshore resources|
|Weekly meetings, Video conference with Offshore team|