LMTEQ’s ServiceNow implementation can revolutionize the way you work. Breaking down the silos and seamlessly connecting people, technologies, and workflow, our methodology focuses on identifying the most crucial aspects of a successful ServiceNow implementation that provides the most business value. With the right implementation strategy, your organization can ensure the delivery of your business objectives and avoid pitfalls that do not contribute to your success.
By leveraging ServiceNow, you can realize unparalleled flexibility and customization, making it the ideal platform to drive efficiency, enhance employee experience, and fuel innovation within your organization.
Our ServiceNow implementation blueprint is meticulously crafted to navigate the intricacies of ServiceNow workflows, ensuring the delivery of an optimized solution right from the start. Our developers adeptly integrate ServiceNow into your daily operations, assisting you toward operational excellence and the attainment of your business objectives.
Expertise in – Customer Service Management (CSM), Field Service Management (FSM), Order Management for Technology Service Providers, Sales and Order Management (SOM), Financial Service Operations (FSO) and Technology Provider Service Management.
With a relentless focus on customer satisfaction, we harness the power of ServiceNow and implement customer-focused modules to fortify and enhance your service operations. Our proactive approach enables us to swiftly address issues, elevate customer experience, and bolster your bottom line.
Expertise in – IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Enterprise Asset Management (EAM), Telecommunications Service Operations Mgmt., Telecommunication Service Management,
Strategic Portfolio Management (SPM), Sourcing & Procurement Operations, and Application Portfolio Management (APM).
Engineered to enhance security and mitigate risk, our team utilizes ServiceNow’s Service Management modules to streamline your digital operations, leading to an enhanced work experience through automated service delivery.
Expertise in – App Engine, Automation Engine, and Integration Hub.
Embrace the power of automation to streamline your operations and eliminate repetitive tasks. Our team is here to help you seamlessly integrate your legacy systems into the ServiceNow platform, fostering innovation and boosting productivity with a low-code/no-code approach.
Choosing customization or out-of-the-box
Data Migration
Change Management
Integration
Performance and Scalability
Security and Compliance
Project Management
Based on the business needs
Specialized expertise or custom solution
Clear Communication and Robust Training
Using out-of-the-box integration (API)
Load testing, Tuning API calls, Caching.
Adhering to GDPR, HIPAA, or other relevant regulations
Plan, prioritize, and clear communication with stakeholders
Our team collaborates closely with yours, delving into the intricacies of your business case and capability roadmaps. Through this process, we meticulously define and prioritize the business value you anticipate from the ServiceNow implementation.
We support you in establishing foundational capabilities for CMDB modeling and maintenance by implementing a baseline framework. Begin with a concise or limited set of configuration items (CIs), gradually expanding them as your capabilities grow and evolve.
We aid you in uncovering cost-effective, highly noticeable opportunities such as incident management, service catalog, and request fulfillment. This allows for the rapid involvement of a broad user base in requirement development, acceptance testing, and utilization, thus creating momentum for the rollout and utilization of additional capabilities.
For implementation, our focus remains consistent for both technical and managerial tasks. We support you in crafting a governance operating model, providing training and skill enhancement, and managing organizational change by assessing resource allocation and executive backing.
