- May 18, 2023
- Posted by: Dinesh Nitharsan
- Category: Insights
7 Steps to a Successful ServiceNow Implementation
Effectively managing day-to-day operations gets more complex when organizations expand and change. With the help of the robust platform ServiceNow, businesses can easily handle anything in your digital transformation from IT management to HR services.
The ServiceNow platform’s allure stems from its almost limitless opportunities for improvement, visibility, accountability, and efficiency. It also provides workflow solutions for the insurance, healthcare, retail, manufacturing, government, and telecommunications industries. Choosing one of the best ServiceNow implementation services makes your job half done.Here are the seven suggestions for effective ServiceNow implementation – recommended adheres to take into account before embarking on your path with the ServiceNow platform.
1. Determine Processes:
ServiceNow is a one-size-fits-all platform for all of the demands of the organization. But to effectively benefit from ServiceNow, the organization needs to identify the processes that would benefit from the transition. The transition to the new forum necessitates the development of a plan, with project management focused on delivering business outcomes and meeting measurable KPIs leading the way.
When evaluating the processes, an organization can ask questions like,
- Which process involves a lot of human workforces?
- Where does the procedure fall short?
- Which elements of the user experience need to be improved?
- How does ServiceNow contribute to increased productivity and cost savings?
The organization must, however, decide whether the implementation should be done all at once or in phases. The strategy should also be scalable enough to develop alongside the business and adapt to changes brought on by digital transformation.
2. Use specified procedures
Depending on their business operations, businesses can adopt a ServiceNow community-developed implementation. Using this standardized process, organizations can easily deploy ServiceNow while avoiding mistakes and overcoming challenges. It also allows for modifications to be made without negatively impacting the business.
Starting the implementation process with system analysis and best practices research is crucial for maximizing the use of the ServiceNow platform. The organization can first learn from other businesses’ experiences with ServiceNow implementation. Second, numerous first-best manuals or case studies can point the organization in the right direction to maximize the platform’s benefits.
3. Guarantee inclusivity and cooperation
When adopting ServiceNow effectively, internal staff adoption is essential. If the organization is open with its team, 70% of implementations are productive. Without assuring that the staff members welcome the change, the organization shouldn’t install ServiceNow.
The organization needs to communicate to the staff what change will happen in the system, why it is happening, and how it will affect their work. The teams must fully understand how the implementation of ServiceNow will change their day-to-day work. They must feel empowered and comfortable accepting the change. The organization must schedule internal workshops and establish internal user groups to increase the adoption rate. The employees feel comfortable with the new change. The organization should hear the employees’ expectations and grievances if they expect them to adopt and support the change.
4. Be Versatile
ServiceNow ITSM is a potent platform that allows for unlimited customization and can be widely integrated. A crucial aspect to keep in mind is that excessive customization disrupts the entire initiative. Regardless of the size of the business, ServiceNow should be configured in accordance with the ITSM industry standards, existing workflows, and end-to-end lifecycle project management.
The agile approach must be used by the organization to configure the strategy and put it up for the future once the team is prepared to embrace it. Agile implementation is characterized by the simultaneous gathering of requirements, real-time data mapping on tools, and the collection of the appropriate data to generate the necessary metrics and validations beforehand. Instant configuration and reporting support complete success by assisting the organization in early problem detection and problem-solving.
5. Employee Training
A ServiceNow system may be tailored to the many individuals working in various departments. In order to maximize platform usage and take advantage of its distinctive service management features, it is crucial to educate workers. The implementation team must concentrate on how the deployment of each feature will have a business impact rather than just function. It provides the best instructions for staff members to use the ServiceNow platform for routine tasks.
A strategy for addressing all the stakeholders impacted by the implementation should be in place before training personnel. The organization must take into account various training modalities, including instructor-led and CBT. The most well-known ITSM frameworks associated with ServiceNow, such as ITIL, must be taught to employees by businesses.
6. Design a Management Strategy.
If processes are not regulated, they will eventually deteriorate spontaneously. Organizations need to hold employees responsible for all business operations. They must establish precise control targets, corporate goals, and employee accountability. The programs and procedures that support each target must also be identified. To choose which process or application launches on the ServiceNow platform, a prioritized queue must be developed and mapped.
7. Choose a Right Partner
The ServiceNow implementation is not an aside task that can be completed by internal teams. Organizations must regard it as a business KPI and ensure that it is implemented by a ServiceNow professional. They must choose a partner based on their industry knowledge and skill in handling comparable transformations. The collaborator must have ServiceNow experts on staff to determine specific business operations and provide an actionable strategy for migrating the organization’s current infrastructure to the ServiceNow platform.
LMTEQ is a leading provider of ServiceNow implementation services, specializing in helping organizations harness the full potential of the ServiceNow platform. Our team of experienced professionals guides organizations through every step of the implementation process, from initial planning and configuration to training and ongoing support.
We work closely with our clients to ensure a seamless transition, leveraging our knowledge of best practices and industry standards to drive efficiency, improve workflows, and maximize the benefits of ServiceNow. Whether it’s IT service management, HR services, ServiceNow migration, or any other ServiceNow module, LMTEQ is dedicated to delivering top-notch implementation services that empower organizations to achieve their digital transformation goals.