ServiceNow Business Analyst

No. of Openings

2

Location

Chennai

Experience

2 to 4 Years

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About LMTEQ : -

LMTEQ is a fast-growing, AI-driven global IT consulting firm specializing in ServiceNow, SAP, and Salesforce solutions. We are a ServiceNow Elite Partner, known for strong delivery execution and deep platform expertise. We work with mid-market and enterprise clients to design, implement, and optimize AI-enabled ServiceNow solutions that improve efficiency and business outcomes. Our teams combine hands-on platform knowledge with a practical, execution-focused approach to solving real enterprise challenges. At LMTEQ, we value ownership, clarity, and continuous learning. We build long-term careers by giving our people early exposure to enterprise clients, modern workflows, and AI-led transformation programs.

Job Summary:-

We are looking for a skilled and detail-oriented Business Analyst with 2 to 4 years of experience in business analysis, IT projects, or consulting. The ideal candidate should have strong requirements-gathering, documentation, stakeholder management, and analytical skills, with the ability to bridge business needs and technical solutions effectively.

Key Responsibilities :-

Requirements Gathering & Analysis

  • Collaborate with stakeholders to identify business needs and translate them into functional requirements
  • Conduct workshops and interview sessions to capture detailed requirements
  • Analyze and document existing business processes and recommend improvements
  • Translate business requirements into clear user stories and acceptance criteria

Documentation & Communication

  • Prepare Business Requirement Documents (BRDs), Functional Requirement Specifications (FRS), and user stories
  • Maintain clear and consistent communication between business and development teams
  • Act as a liaison to ensure alignment across stakeholders
  • Support project managers in tracking deliverables, timelines, and dependencies

Testing & Validation

  • Assist in preparing test cases and validating solutions against defined requirements
  • Support System Integration Testing (SIT) and lead User Acceptance Testing (UAT)
  • Ensure stakeholder validation and formal sign-offs before deployment

Support & Training

  • Develop user guides, training materials, and process documentation
  • Provide functional support during project rollout and post-implementation phases
  • Assist in change management and user adoption initiatives

Required Skills & Qualifications

  • Education :- Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field
  • Experience :- 2 to 4 years in business analysis, IT projects, or consulting
  • Language Skills :-
    • Fluency in Hindi is mandatory
    • Good communication skills in English are preferred
  • Technical Skills :-
    • Familiarity with Excel, data analysis, and reporting tools
    • Exposure to tools like JIRA, ServiceNow, or similar platforms
  • Process Knowledge :-
    • Understanding of SDLC, Agile methodologies, and ITIL concepts
  • Soft Skills :-
    • Strong analytical and problem-solving abilities
    • Effective communication and stakeholder management skills
    • Ability to translate business needs into structured requirements
  • ServiceNow Exposure :-
    • Basic to intermediate understanding of ServiceNow platform (modules like ITSM, CSM, etc.) is preferred

Why Join LMTEQ :-

  • Opportunity to work on enterprise-grade ServiceNow implementations across industries
  • Exposure to end-to-end digital transformation projects and modern workflows
  • Collaborative environment with cross-functional teams and experienced consultants
  • Fast-paced growth environment with strong focus on learning and skill development
  • Opportunity to build expertise in ServiceNow ecosystem and business process consulting
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