ServiceNow Business Analyst

No. of Openings

2

Location

Mumbai/Chennai

Experience

2 to 4 Years

About LMTEQ : -

LMTEQ is a fast-growing, AI-driven global IT consulting firm specializing in ServiceNow, SAP, and Salesforce solutions. We are a ServiceNow Elite Partner, known for strong delivery execution and deep platform expertise. We work with mid-market and enterprise clients to design, implement, and optimize AI-enabled ServiceNow solutions that improve efficiency and business outcomes. Our teams combine hands-on platform knowledge with a practical, execution-focused approach to solving real enterprise challenges. At LMTEQ, we value ownership, clarity, and continuous learning. We build long-term careers by giving our people early exposure to enterprise clients, modern workflows, and AI-led transformation programs.

Position Overview :-

LMTEQ is looking for a detail-oriented Business Analyst with 2–4 years of experience to support ServiceNow-driven digital transformation initiatives. The role involves working closely with business stakeholders, product owners, and technical teams to gather requirements, streamline processes, and ensure successful delivery of ServiceNow solutions.

Key Responsibilities :-

Requirements Gathering & Analysis

  • Collaborate with stakeholders to identify business needs and translate them into functional requirements
  • Conduct workshops and interview sessions to capture detailed requirements
  • Analyze and document existing business processes and recommend improvements
  • Translate business requirements into clear user stories and acceptance criteria

Documentation & Communication

  • Prepare Business Requirement Documents (BRDs), Functional Requirement Specifications (FRS), and user stories
  • Maintain clear and consistent communication between business and development teams
  • Act as a liaison to ensure alignment across stakeholders
  • Support project managers in tracking deliverables, timelines, and dependencies

Testing & Validation

  • Assist in preparing test cases and validating solutions against defined requirements
  • Support System Integration Testing (SIT) and lead User Acceptance Testing (UAT)
  • Ensure stakeholder validation and formal sign-offs before deployment

Support & Training

  • Develop user guides, training materials, and process documentation
  • Provide functional support during project rollout and post-implementation phases
  • Assist in change management and user adoption initiatives

Required Skills & Qualifications

  • Education :- Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field
  • Experience :- 2 to 4 years in business analysis, IT projects, or consulting
  • Technical Skills :-
    • Familiarity with Excel, data analysis, and reporting tools
    • Exposure to tools like JIRA, ServiceNow, or similar platforms
  • Process Knowledge :-
    • Understanding of SDLC, Agile methodologies, and ITIL concepts
  • Soft Skills :-
    • Strong analytical and problem-solving abilities
    • Effective communication and stakeholder management skills
    • Ability to translate business needs into structured requirements
  • ServiceNow Exposure :-
    • Basic to intermediate understanding of ServiceNow platform (modules like ITSM, CSM, etc.) is preferred

Why Join LMTEQ :-

  • Opportunity to work on enterprise-grade ServiceNow implementations across industries
  • Exposure to end-to-end digital transformation projects and modern workflows
  • Collaborative environment with cross-functional teams and experienced consultants
  • Fast-paced growth environment with strong focus on learning and skill development
  • Opportunity to build expertise in ServiceNow ecosystem and business process consulting
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