IT Project Coordinator – ServiceNow Projects

No. of Openings

2

Location

Chennai

Experience

4+ Years

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About LMTEQ : -

LMTEQ is a fast-growing, AI-driven global IT consulting firm specializing in ServiceNow, SAP, and Salesforce solutions. We are a ServiceNow Elite Partner, known for strong delivery execution and deep platform expertise. We work with mid-market and enterprise clients to design, implement, and optimize AI-enabled ServiceNow solutions that improve efficiency and business outcomes. Our teams combine hands-on platform knowledge with a practical, execution-focused approach to solving real enterprise challenges. At LMTEQ, we value ownership, clarity, and continuous learning. We build long-term careers by giving our people early exposure to enterprise clients, modern workflows, and AI-led transformation programs.

Job Summary :-

The IT Project Coordinator supports the planning, coordination, and execution of ServiceNow implementation and enhancement projects. The role works closely with Project Managers, Delivery Teams, Customers, and internal stakeholders to ensure timely and high-quality delivery. Key responsibilities include project tracking, Agile coordination, documentation, risk monitoring, and stakeholder communication. Candidates with Enterprise SaaS or SaaS implementation experience will be preferred, while prior ServiceNow experience is advantageous but not mandatory.

Key Responsibilities :-

  • Coordinate activities across ServiceNow implementation, enhancement, and support projects.
  • Assist Project Managers with project planning, schedules, milestones, deliverables, and status tracking.
  • Coordinate with customers, developers, architects, QA teams, consultants, and internal stakeholders.
  • Organize and facilitate Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
  • Monitor sprint progress, project timelines, dependencies, risks, issues, and key performance indicators.
  • Maintain project documentation, including project plans, status reports, RAID logs, meeting minutes, action trackers, and implementation records.
  • Follow up on project actions and ensure timely completion by the responsible stakeholders
  • Escalate delivery risks, blockers, scope concerns, and resource dependencies proactively.
  • Support customer meetings and communicate project progress, risks, decisions, and upcoming activities.
  • Use project-management tools to maintain accurate project and sprint information.
  • Support project governance, process improvements, and operational excellence initiatives.
  • Assist with project closure, documentation handover, and customer sign-off activities.

Required Skills and Experience: -

  • 4+ years of experience in IT Project Coordination, PMO, Project Management, or Delivery Coordination.
  • Hands-on experience working in Agile, Scrum, and sprint-based delivery environments.
  • Good understanding of the Software Development Life Cycle and IT project-delivery methodologies.
  • Experience coordinating project schedules, deliverables, risks, dependencies, and stakeholder actions.
  • Strong communication, stakeholder-management, documentation, and coordination skills.
  • Experience using Jira, Azure DevOps, Asana, or similar project-management tools.
  • Strong organizational, analytical, problem-solving, and multitasking abilities.
  • Ability to manage multiple projects and competing priorities in a fast-paced environment.
  • High attention to detail in project planning, reporting, and documentation.

Preferred Skills and Knowledge: -

  • Experience working in an Enterprise SaaS organization or coordinating SaaS implementation projects.
  • Exposure to ServiceNow implementation, enhancement, or digital transformation projects.
  • Working knowledge of ServiceNow modules such as ITSM, CSM, HRSD, ITOM, or SPM.
  • Familiarity with ITSM concepts, ITIL practices, and enterprise service-management processes.
  • ServiceNow Certified System Administrator certification or ServiceNow foundational knowledge.
  • Experience coordinating distributed, cross-functional, or multi-location project teams.

Key Attributes: -

  • Ownership: Takes responsibility for assigned activities and follows through on commitments.
  • Collaboration: Works effectively with customers, technical teams, and business stakeholders.
  • Adaptability: Learns quickly and responds effectively to changing project priorities.
  • Communication: Communicates clearly, proactively, and professionally.
  • Execution Excellence: Maintains discipline, structure, and consistency throughout project delivery.
  • Customer Focus: Understands customer expectations and supports a positive delivery experience.

Why Join LMTEQ :-

  • Kick-start your career with one of India’s fastest-growing ServiceNow Elite Partners.
  • Receive structured training and mentorship from experienced industry professionals.
  • Gain exposure to enterprise customers across multiple industries.
  • Learn customer success, project governance, and service delivery in a real-world environment.
  • Build a long-term career with defined growth opportunities into customer success, account management, and business leadership roles.
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