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ServiceNow Platform & Instance Health Check Services

Is your ServiceNow platform running at its best? Get a comprehensive, no-cost instance health check that uncovers hidden inefficiencies, reduces costs, and boosts workflow automation – delivered in just 3-5 days.

Dashboard view displaying business metrics for the ServiceNow Instance Health Check analysis.

Overview

Ensure your ServiceNow platform delivers maximum value with our free ServiceNow Platform Health Check. We analyze your instance’s performance, workflow efficiency, license utilization, automation gaps, and security compliance, identifying quick wins and long-term improvements to optimize your ServiceNow environment.

Why You Need ServiceNow Platform Health Check Services

Business Perspective (Challenges)

Four steps to a successful business illustrated in the ServiceNow Health Check for Business Perspective.

Impact (Results You Can Expect) :-

IT costs ↓ 20%
ROI ↑ 30%
The license costs ↓ 15%
Time-to-market ↓ 20%
Business agility ↑ 25%

Operations Perspective (Challenges)

Cloud-based security solution benefits highlighted in ServiceNow Health Check for Operations Perspective.

Impact (Results You Can Expect) :-

MTTR ↓ 40%
Automation ↑ 30%
Uptime ↑99.9%
Compliance audit success ↑ 90%
Dashboard accuracy ↑ 95% and Incident volume ↓ 25%

ServiceNow Instance/Platform Health Check Services We Provide:

Our 5-Day Proven Assessment Process

Day Step What We Actually Do
Day 0 Pre-Engagement Setup
  • NDA signed
  • Intake form filled (platform size, module usage, user load)
  • Access checklist shared (read-only access to instance + data sources)
Day 1 Kickoff & Scope Definition
  • 30–45 min kickoff call with stakeholders
  • Confirm focus areas (e.g., ITSM, ITOM, CMDB)
  • Verify instance access & MID Server health
  • Align on desired outcomes (performance, cost, compliance)
Day 2 Technical Deep-Dive Begins
  • Real-time performance metrics analysis (logs, response times, SLAs)
  • Discovery & CMDB integrity checks
  • License usage extraction and analysis
  • Workflow audit: ticket lifecycle, change flow, catalog SLAs
Day 3 Cross-Functional Audit & Analysis
  • Security role mapping, ACL reviews
  • IntegrationHub + MID Server error logs
  • Report/dashboard freshness, usage frequency
  • Orchestration & automation opportunity detection
Day 4 Validation & Report Preparation
  • Internal expert review of findings
  • Health Scorecard built (Red/Amber/Green)
  • Recommendations mapped to short-term + long-term actions
  • Build a tailored roadmap (if opted)
Day 5 Debrief & Next Steps
  • 1-hour walkthrough with client
  • Present Gap Analysis PDF, technical breakdown, and visual Scorecard
  • Recommend prioritized actions for improvement
  • Optional proposal for implementation
Our 5-Day Proven Assessment Process for ServiceNow instance Health checks Services

Disclaimer :-
The assessment process and timeline outlined above represent our standard 5-day approach. However, actual timelines and scope may vary based on platform complexity, data availability, access permissions, and stakeholder inputs. LMTEQ will confirm all timelines post initial scoping and access validation.

Key Benefits of the ServiceNow Health Check

Clarity & Confidence

Get a clear understanding of how well your ServiceNow is aligned with business goals.

Unbiased Expert Insight

Receive third-party, tool-based analysis from certified architects, not just opinions.

Strategic Visibility

Discover which modules and features offer the most ROI, and which are draining value.

Fast Turnaround

Actionable insights in just 3–5 days—no long audits or months of consulting.

Upgrade Readiness

Know exactly where your gaps lie before your next major ServiceNow upgrade.

Cost Avoidance

Avoid future technical debt by fixing hidden inefficiencies proactively.

Foundation for Roadmap

Use the findings to define a roadmap for automation, compliance, and scalability.

Stakeholder Alignment

Help IT, Ops, and Business leaders align on measurable platform goals.

Ready to Uncover Your ServiceNow Instance’s True Potential?

Whether you’re facing slow performance, rising costs, or preparing for a major upgrade, quick ServiceNow optimization services can make all the difference.Don’t guess. Know. Optimize with confidence.

Frequently Asked Questions

1. How long does the health check take?

Typically, the assessment is completed within 5 business days, depending on the size and complexity of your instance. We’ll give you a timeline upfront based on your environment.

Yes, it’s completely free—no hidden fees, no obligations. We offer this to showcase our technical expertise and help you make the most of your ServiceNow investment.

No. We follow non-intrusive assessment methods, ensuring your live operations remain uninterrupted throughout the process.

You’ll get a detailed health check report with performance metrics, risk findings, and prioritized recommendations across configuration, security, integration, and usage.

Yes. We require temporary, read-only access with specific roles to perform the check. All access is handled securely and revoked after the assessment.

Why Choose LMTEQ as a
ServiceNow Service Provider?

  • Certified ServiceNow Professionals.
  • Expertise in Implementation and Integration.
  • Tailored Solutions to Meet Your Needs.
  • Time-Zone Aligned Support.
  • Top-Notch Ongoing Support and Optimization Services.