LMTEQ ServiceNow Telecom Solution for Telecom, Media, and Technology Industry
Transform the telecom, media, and technology sector with LMTEQ’s ServiceNow Telecom Solutions. From customer experience to network reliability, we customize ServiceNow to meet your unique business requirements.
Overview
The Technology, Media, and Telecom (TMT) industry is at the center of today’s digital economy. Yet many providers struggle with fragmented customer experiences, disconnected OSS/BSS systems, legacy infrastructure, and increasing operational costs.
Our ServiceNow Telecom Solutions empower TMT companies to unify customer service, sales, order management, service operations, and network inventory on a single AI-driven platform.
At LMTEQ, we specialize in tailoring ServiceNow’s out-of-the-box capabilities to your business requirements, integrating with ERP, CRM, CPQ, NMS, BMS, SCADA, IoT, and more.
The result?
Improved network reliability, faster time-to-market for new services, reduced costs, and exceptional customer experiences that build loyalty.
Challenges in the TMT Industry
| Challenge | Impact on TMT Providers |
|---|---|
| Time-consuming manual processes | Slows down technicians and agents, increases operational costs. |
| Lack of system integration | Disconnected OSS/BSS, ERP, and CRM systems lead to service delays. |
| Disconnected customer experiences | Inconsistent support, long wait times, and high churn. |
| Outdated, fragmented infrastructure | Limits visibility, slows product launches, drives up costs. |
| Workforce shortages | Talent gaps in skilled field technicians and customer support. |
These challenges put pressure on COOs, CIOs, CTOs, and CPOs alike, making automation, digital transformation, and integrated platforms critical to future growth.
LMTEQ ServiceNow Telecom Solution for TMT
LMTEQ leverages ServiceNow’s Telecom-specific modules and adds customized workflows and integrations to address telecom’s most pressing challenges.
Legacy, siloed systems often result in fragmented service operations and poor customer experiences. With ServiceNow TSM, LMTEQ helps telecom providers unify service and network operations on a single AI-powered platform. By combining Customer Service Management (CSM) and ServiceNow’s core platform capabilities, we enable telcos to :-
- Deliver seamless omnichannel support to customers.
- Automate repetitive service requests for faster resolution.
- Improve first-call resolution rates with contextual insights.
We enhance TSM by integrating it with existing OSS/BSS platforms, ensuring smooth workflows and faster incident-to-resolution cycles.
Order-to-activation remains one of telecom’s biggest pain points. ServiceNow SOMT empowers CSPs to consolidate sales, fulfillment, and post-sales support into a unified flow. Leveraging Sales and Order Management (SOM), CSM, and telecom-specific applications, LMTEQ ensures :-
- Zero-touch order processing with minimal manual interventions.
- Automated order validation and fulfillment tracking.
- Faster quote-to-cash cycles, reducing revenue leakage.
Our experts customize SOMT to integrate with ERP/CRM systems, providing true end-to-end order visibility.
Downtime and slow incident resolution can severely impact customer trust. With TSOM, LMTEQ helps telcos gain real-time visibility into service and network performance by combining ServiceNow’s IT Operations Management (ITOM) with telecom-specific applications. We enable :-
- Proactive monitoring with AI-driven anomaly detection.
- Reduced Mean Time to Repair (MTTR) through automated workflows.
- Service impact analysis that prioritizes high-value incidents.
Our implementation ensures operators prevent outages before they escalate and achieve faster network recovery.
A fragmented network inventory often delays deployments and impacts service reliability. ServiceNow TNI centralizes network asset and resource management by combining Hardware Asset Management (HAM) with telecom lifecycle applications. We help telcos :-
- Automate network resource planning, building, and lifecycle management.
- Maintain real-time inventory accuracy across physical and virtual assets.
- Enable faster rollouts of new services with precise capacity planning.
We extend TNI by linking it with field service and orchestration systems, ensuring full-stack visibility.
Field operations are often resource-heavy and prone to inefficiencies. With FSMT, LMTEQ enables CSPs to optimize workforce allocation and cut operational costs. Using CSM, FSM, and AI scheduling tools, we deliver :-
- Intelligent technician scheduling based on skills and geography.
- Automated ticket routing to improve resolution speed.
- Improved collaboration between field and back-office teams.
Telecom providers need to align technology investments with evolving business priorities. We bridge this gap by integrating Strategic Portfolio Management with telecom-specific needs. We help you to ensure that telcos can :-
- Prioritize investments and projects with data-driven roadmaps.
- Align IT and network modernization with revenue objectives.
- Accelerate transformation initiatives by eliminating redundant efforts.
We bring an advisory layer to SPMT, helping leaders justify technology spend with clear ROI mapping.
Each module whether deployed standalone or as part of an integrated ServiceNow ecosystem can dramatically improve efficiency. What sets LMTEQ apart is our ability to :-
- Customize workflows to your operational model.
- Integrate ServiceNow with OSS/BSS, ERP, CRM, and other legacy systems.
- Deliver industry-specific best practices tailored to telecom, media, and technology providers.
By unifying these solutions, LMTEQ helps TMT providers move from fragmented legacy processes to a modern, AI-powered ecosystem that enhances both customer experience (CX) and telecom experience (TX).
AI-Powered Telecom Transformation
AI is at the heart of the modern telecom experience. LMTEQ helps you harness ServiceNow’s Now Assist to :-
- Provide AI chat assistance for agents and customers.
- Deliver case summarization and predictive recommendations.
- Automate business and operational processes to reduce manual workload.
- Integrate with ERP, CRM, CPQ, NMS, SCADA, IoT, and BMS for full ecosystem intelligence.
- Use predictive analytics to detect issues before they impact customers.
With LMTEQ, AI isn’t just a feature, it’s the driver of faster service, better CX, and scalable operations.
Why Choose LMTEQ
Telecom Expertise :- We understand the unique challenges of legacy telcos, next-gen startups, and industry-adjacent players.
Customization as a USP :- Unlike generic deployments, LMTEQ tailors ServiceNow to your operating model and integrates with your ecosystem.
AI-First Approach :- We enable telecoms to move beyond reactive processes to predictive, proactive, and automated service delivery.
End-to-End Integrations :- From ERP to IoT, we ensure your systems work in harmony with ServiceNow.
Proven Outcomes :- Faster order-to-activation cycles, reduced MTTR, improved customer experience, and measurable ROI.
Ready to Transform your Telecom Operations?
LMTEQ’s ServiceNow Telecom solutions empower TMT providers to streamline operations, boost customer experience, and accelerate digital transformation.
Ready to modernize your telecom operations? Talk to our experts today
Why Choose LMTEQ as a
ServiceNow Service Provider?
- Certified ServiceNow Professionals.
- Expertise in Implementation and Integration.
- Tailored Solutions to Meet Your Needs.
- Time-Zone Aligned Support.
- Top-Notch Ongoing Support and Optimization Services.
As an AI-powered transformation partner, we help businesses unlock potential with ServiceNow to achieve faster, high-quality outcomes.