Technical Account Manager

No. of Openings

2

Location

Chennai

Experience

2 to 4 Years

Apply Now ➔

About LMTEQ : -

LMTEQ is a fast-growing, AI-driven global IT consulting firm specializing in ServiceNow, SAP, and Salesforce solutions. We are a ServiceNow Elite Partner, known for strong delivery execution and deep platform expertise. We work with mid-market and enterprise clients to design, implement, and optimize AI-enabled ServiceNow solutions that improve efficiency and business outcomes. Our teams combine hands-on platform knowledge with a practical, execution-focused approach to solving real enterprise challenges. At LMTEQ, we value ownership, clarity, and continuous learning. We build long-term careers by giving our people early exposure to enterprise clients, modern workflows, and AI-led transformation programs.

Job Summary :-

The Technical Account Manager (TAM) will coordinate and support the delivery of Professional Services and Managed Services engagements. The role will act as the primary operational contact for assigned customer accounts, ensuring smooth project coordination, SLA tracking, resource planning, timesheet compliance, billing readiness, and customer satisfaction.

The TAM will work closely with PMO, Delivery, Consultants, Sales, and Finance teams to drive operational excellence across customer accounts. This role is suitable for professionals looking to grow in Customer Success, Service Delivery, IT Services Operations, and Project Coordination.

Key Responsibilities:-

1. Customer Account Management:-

  • Serve as the primary point of contact for assigned customer accounts.
  • Build and maintain strong customer relationships.
  • Conduct regular customer governance and service review meetings.
  • Track customer action items and ensure timely closure.
  • Identify and escalate delivery risks, customer concerns, and operational issues to the PMO.

2. Professional Services Coordination: -

  • Coordinate implementation projects from initiation to closure.
  • Track project milestones, deliverables, timelines, dependencies, and risks.
  • Maintain project documentation, status reports, and trackers.
  • Work closely with Project Managers and consultants to ensure timely delivery.
  • Support project governance activities and internal reviews.

3. Managed Services Coordination: -

  • Coordinate day-to-day Managed Services operations.
  • Monitor SLA compliance and service quality.
  • Track incidents, service requests, changes, and problem management activities.
  • Coordinate customer escalations and ensure timely resolution.
  • Support customer renewals by ensuring consistent service delivery and customer satisfaction.

4. Resource Planning and Coordination: -

  • Coordinate consultant assignments in collaboration with the PMO.
  • Track resource utilization, allocation, and availability.
  • Identify resource conflicts, capacity constraints, and deployment gaps.
  • Maintain resource planning trackers and deployment schedules.

5. Timesheet and Billing Governance: -

  • Ensure timely submission and approval of consultant timesheets.
  • Validate billable effort against project allocation and approved scope.
  • Coordinate milestone confirmations for customer invoicing.
  • Support the Finance team with billing inputs, rate card validation, and commercial details.
  • Ensure billing readiness for all assigned customer accounts.

6. Reporting and Governance: -

  • Prepare weekly and monthly customer health reports.
  • Maintain project dashboards, operational trackers, SLA reports, and utilization reports.
  • Report project status, SLA performance, resource utilization, billing readiness, risks, and dependencies.
  • Support internal governance reviews conducted by the PMO.

7. Process Improvement: -

  • Follow established delivery and service management processes.
  • Maintain project templates, documentation, and operational records.
  • Identify opportunities to improve delivery efficiency, reporting quality, and customer experience.
  • Contribute to continuous process improvement across Professional Services and Managed Services operations.

Required Qualifications: -

  • Bachelor’s degree in Engineering, Computer Science, Information Technology, Business Administration, or a related discipline.
  • 2 to 4 years of experience in IT Services, SaaS, Professional Services, Managed Services, Customer Success, PMO, or Project Coordination.
  • Exposure to enterprise SaaS platforms such as ServiceNow is preferred.
  • Experience with Salesforce, Microsoft Dynamics, SAP, or similar enterprise platforms will be an added advantage.
  • Basic understanding of IT Service Management, Professional Services, and Managed Services.
  • Familiarity with project coordination, customer communication, and service management processes.

Required Skills: -

  • Excellent communication and customer relationship management skills.
  • Strong coordination and stakeholder management abilities.
  • Basic understanding of Professional Services and Managed Services operations.
  • Knowledge of project lifecycle and delivery governance.
  • Familiarity with timesheet management, resource allocation, utilization tracking, and billing processes.
  • Understanding of customer rate cards and commercial governance.
  • Good analytical and reporting skills using Microsoft Excel and PowerPoint.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong ownership, accountability, and attention to detail.

Key Competencies and Performance Indicators: -

  • Customer focus and ability to maintain strong customer satisfaction.
  • Ownership and accountability in managing assigned customer accounts.
  • Effective communication and collaboration with customers, PMO, Delivery, Sales, and Finance teams.
  • Strong planning and coordination to ensure on-time project milestone tracking.
  • Problem-solving ability to identify risks, dependencies, and escalations on time.
  • Process-oriented approach to ensure SLA compliance, governance discipline, and operational consistency.
  • Attention to detail in timesheet compliance, billing readiness, documentation, and reporting.
  • Ability to track resource utilization, customer governance meetings, and service delivery performance.
  • Continuous learning mindset to improve delivery efficiency, customer experience, and operational excellence.

Why Join LMTEQ :-

  • Opportunity to work on enterprise platforms and business-critical documentation
  • Exposure to cross-functional teams and real-world use cases
  • Fast-paced environment focused on learning and growth
  • Opportunity to build expertise in structured documentation and modern tools
×