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Managing time efficiently is the hallmark of a productive sales process that yields results. One of the challenges that modern sales reps face is the issue of sending and replying to emails, owing to the fact that their CRM (customer relationship management) systems and email applications are independent of each other, meaning they will have to frequently switch between them quite a few times even for the simplest tasks.

This blog is intended to shed light on the Salesforce Outlook integration process using Lightning for Outlook. Upon successfully completing this integration, Sales reps will be able to seamlessly perform their daily tasks, increasing productivity by spending less time and energy in switching between two frameworks and entering data. Additionally, this integration will also facilitate quicker access to important emails in Outlook and critical sales records on Salesforce, from a single viewpoint. The Lightning for Outlook user experience offers Sales reps unparalleled possibilities such as the simplification of the process of scanning for pertinent Salesforce records within Outlook.

Prerequisites for Integrating Salesforce With Outlook

Outlook Application

To start off, the required email application necessary for successful Salesforce Outlook integration is either the Outlook Web App, Microsoft Outlook® 2016 or 2013 versions on Windows PC, or the latest stable version available. For Mac users, Microsoft Outlook for Mac 2016 and later, should do!

It is structured to be enabled by ‘sfdx’ followed by a command which can be discerned from a list of commands. For example, ‘sfdx force’ displays links to a variety of resources that provide help on various concepts.

Operating System

With respect to operating system requirements, any of the following versions work for outlook email salesforce integration -Windows 7, Windows 8.1, Windows 10, or MAC OS X 10.10 and later.

Email Server

When it comes to email server requirements, any of the following do the trick successful salesforce email integration with outlook -Exchange 2016, Exchange 2013 on-premise, or Exchange Online with Office 365


As far as browsers are concerned, any browser that facilitates the exchange of cookies from Salesforce on Windows or Mac operating systems work. Accepted browsers include the most recent stable versions of the following – Google Chrome™, Mozilla® Firefox®, Apple® Safari®, Microsoft Internet Explorer® 11 (only for Windows), and Microsoft Edge, (only for Windows)

The Step-by-Step Process For Executing Flawless Outlook Email Salesforce Integration

First Step

The first step involves setting up Lightning for Outlook on Salesforce.

Second Step

The second and final step entails setting up Lightning for Outlook within your email application, which happens to be Microsoft Outlook!

Features To Explore

Now that your Salesforce Lightning has been enabled on your Outlook application, vice versa and your Lightning-Outlook Inbox has been connected successfully to your Salesforce account properly, it is time to explore the different features that are made available as part of this Salesforce Outlook integration.

Creating Records

which is most relevant to that email.

Searching For Records From Salesforce

All one has to do to search for a Salesforce record, is to enter in the name of the record in the search box found in the ‘Search’ section. This will result in the ‘TOP RESULTS’ pertaining to that search term being displayed. These results will include only Contacts, Accounts, Leads and Opportunities. In order to see results for other sorts types of objects, simply click on the ‘MORE’ drop-down button.

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