Table of Contents
- 1. Execution as a Differentiator, Not a Claim
- 2. CapitaLand – Fastest Implementation in ServiceNow India History (11Days)
- 3. Anupalan– Accelerating Customs and Logistics Operations
- 4. Xencia – Intelligent Operations for Cloud and SOC Services
- 5. Advancing to Elite – Recognition Earned Through Delivery
- 5. Looking Ahead
We did not become part of the ServiceNow Elite Partnership by waiting for maturity to arrive. It happened by delivering fast, consistently, and at scale.
When we joined ServiceNow as a Consulting and Implementation Partner, the objective was clear: execute complex transformations without disrupting how businesses already operate. What followed was an intense year defined by rapid implementations, AI-driven automation, and measurable customer outcomes.
Within just one year of becoming a registered partner, our team advanced to the 2026 Elite Partner status with ServiceNow, positioning ourselves among a select group of ServiceNow Elite Partners in India, with a strong footprint in South India.
This is the journey behind that milestone.
Execution as a Differentiator, Not a Claim
LMTEQ’s delivery philosophy is rooted in execution velocity and business alignment. Across industries such as data centers, logistics, customs operations, cloud services, and managed security, LMTEQ has used ServiceNow as a flexible platform, adapting to customer workflows rather than forcing rigid transformations.
That approach translated into three defining customer engagements.
CapitaLand – Fastest Implementation in ServiceNow India History (11Days)
Objective
Enable a large, diversified real estate and data center organization to modernize operations with real-time visibility, automation, and customer-centric service—without altering existing business models.
Solution
ServiceNow was implemented as a unified operational platform, covering ITSM, asset and CMDB management, order delivery, monitoring integrations, billing automation, and customer experience.
Key Highlights
- Complete ServiceNow implementation delivered in 11 days, a benchmark for execution speed
- Automated order delivery, preventive maintenance, asset lifecycle, and billing workflows
- Deep integrations with ERP, NMS, BMS, IoT monitoring, and SCADA systems
- Role-based dashboards for executives, operations leaders, and field engineers
- A centralized customer portal for orders, subscriptions, invoices, and service requests
This engagement demonstrated LMTEQ’s ability to deliver large-scale ServiceNow implementations rapidly, without compromising governance, quality, or operational stability.
Anupalan– Accelerating Customs and Logistics Operations
Objective
Enhance customs clearance operations to improve Turnaround Time (TAT), operational productivity, and Customer Satisfaction (CSAT).
Solution
ServiceNow CSM Pro was implemented with intelligent automation and digital integrations to streamline high-volume import and export workflows.
Key Highlights
- Implemented DocIntel, RPA, and advanced workflow automation
- Launched a self-service Customer Service Portal
- Centralized customer and organization directory
- Digital integration with e-Sanchit for customs documentation
- Streamlined import/export transaction management
By eliminating manual processes and digitizing documentation workflows, LMTEQ enabled faster customs clearance and improved service transparency.
Xencia – Intelligent Operations for Cloud and SOC Services
Objective
Digitize and streamline IT operations for Cloud, SOC, and Managed Services by improving visibility, eliminating manual processes, and enabling automated service management.
Solution
ServiceNow CSM Pro was deployed as a unified operational layer across IT, security, and monitoring systems.
Key Highlights
- Automated alert-to-ticket creation from monitoring and security tools
- Intelligent ticket routing and escalation across IT teams
- Unified self-service customer portal for faster issue resolution
- Seamless integration with Microsoft Sentinel and Site24x7 for SOC and NOC operations
- End-to-end visibility across incidents, SLAs, and service performance
This transformation enabled Xencia to operate with higher resilience, faster response times, and improved customer confidence.
Advancing to Elite – Recognition Earned Through Delivery
Advancing to Elite status within one year reflects LMTEQ’s consistent ability to deliver outcomes across diverse, high-complexity environments. Today, we are recognized as a ServiceNow Elite Partner in India, serving enterprises across South India and beyond.
As a trusted Consulting and Implementation Partner, our team continues to help organizations accelerate digital transformation using AI-powered workflows, automation, and scalable ServiceNow solutions.
Find LMTEQ on the ServiceNow Partner Finder
Organizations looking for a proven ServiceNow Elite Partner can find LMTEQ directly on the ServiceNow Partner Finder. This enables customers to evaluate LMTEQ’s Elite status, implementation expertise, and regional presence when selecting the right partner for their transformation journey.
Looking Ahead
Elite status is not the destination; it is a responsibility. We remain focused on delivering fast, reliable, and outcome-driven ServiceNow implementations that help enterprises scale with confidence.