Top Features In The New ServiceNow Zurich Release [Q4 2025]

The ServiceNow Zurich release is one of the most significant milestones in the platform’s journey. It closes the alphabet series of releases while opening the door to a new wave of innovation. For businesses and developers, this release is more than just a version upgrade; it’s a step toward smarter automation, deeper workflow intelligence, and AI-powered support that drives real value.

In this blog, we’ll explore the ServiceNow Zurich new features, highlight its AI-driven enhancements, and explain why upgrading to Zurich can set your organization up for success. Whether you’re a developer, IT leader, or business stakeholder, this guide will help you understand the impact of Zurich in simple, actionable terms.

What Is the ServiceNow Zurich Release?

The ServiceNow Zurich release is the latest platform upgrade, following the Yokohama release. Currently available in early access, Zurich delivers innovations across artificial intelligence, developer tools, workflow automation, and industry-specific solutions.

ServiceNow releases are not just about adding features; they are about simplifying complex enterprise challenges. With Zurich, ServiceNow continues to focus on AI, workflow intelligence, low-code development, and governance. The official ServiceNow Zurich release notes highlight a wide set of capabilities, from enhanced developer experiences to smarter AI assistants.

For organizations, the ServiceNow Zurich upgrade means gaining early access to tools that improve productivity and future-proof workflows.

ServiceNow Zurich New Features at a Glance

Every release brings improvements, but Zurich has been designed to address three major needs: scalability, intelligence, and usability. Here are some of the standout ServiceNow Zurich new features :-

Dark Mode across Studio and Builder tools
Subflow generation from uploaded images (AI-assisted development)
Expanded Now Assist AI features, including multilingual and contextual support
Workflow Data Fabric integration with enterprise data sources like Snowflake and BigQuery
ReleaseOps for structured governance and deployment pipelines
Industry-specific modules for healthcare, banking, and manufacturing

These highlights from the ServiceNow Zurich release notes show that the focus is both on empowering developers and enabling organizations to adopt AI responsibly.

ServiceNow Zurich AI Enhancements

Artificial Intelligence is at the heart of the ServiceNow Zurich AI enhancements. With Zurich, Now Assist expands its role as a productivity booster :-

AI-driven recommendations in workflows and self-service portals
Smarter email responses with contextual citations
Voice-enabled input and AI-based search
Support for multiple large language models (LLMs), including OpenAI and Anthropic models
Multilingual translation management for global operations

For organizations, these ServiceNow Zurich AI enhancements mean faster ticket resolution, improved user satisfaction, and reduced dependency on manual input. AI becomes not just a support tool but a trusted partner in everyday operations.

ServiceNow Zurich for Developers

Developers gain powerful tools in Zurich to speed up application creation and testing. Some of the developer-focused updates include :-

Developer Sandboxes – isolated environments for safe building and Git-based version control
Performance Analyzer – trace and optimize page load times
Flow Designer upgrades with reusable triggers and conversational subflows
UI Builder improvements with auto data binding and AI-driven design suggestions

The ServiceNow Zurich for developers focus is clear: reduce friction, automate repetitive steps, and provide freedom to innovate without worrying about breaking production systems.

ServiceNow Zurich Workflow Improvements

One of the strongest parts of Zurich is its workflow upgrades. The ServiceNow Zurich workflow improvements simplify integration across multiple tools and systems :-

Support for external event sources and webhook triggers
Reusable scheduled triggers for repetitive flows
Better debugging and historical tracking of flows
Flow Designer description generation using AI
Stronger IntegrationHub capabilities, including PowerShell v6+ support and SOAP security

These ServiceNow Zurich workflow improvements directly benefit enterprises that rely on complex workflows across IT and business functions.

ServiceNow Zurich Low-Code Updates

With the rise of citizen development, Zurich takes low-code a step further. The ServiceNow Zurich low-code updates give non-developers better governance and guided assistance while keeping enterprise IT in control :-

App Engine Management Center – central dashboard for intake and deployment
App Engine Studio – ability to create subflows from sketches or uploaded images
Governance features that help prevent “shadow IT” while empowering teams to build apps quickly

The ServiceNow Zurich low-code updates strike a balance between accessibility for business users and control for IT teams.

ServiceNow Zurich ReleaseOps

For enterprises struggling with release governance, ServiceNow Zurich ReleaseOps is a game-changer :-

Structured release pipelines with automated quality checks
Real-time dashboards for visibility
Policy enforcement to meet compliance standards
Standardization across teams to reduce risk

The ServiceNow Zurich ReleaseOps capability ensures that deployments are reliable, predictable, and compliant—something every enterprise IT leader values.

ServiceNow Zurich Now Assist

ServiceNow Zurich Now Assist has been upgraded to provide a more natural, human-like experience. From voice-based input to contextual recommendations, Zurich makes Now Assist a central part of the user journey.

Some highlights include:-

Skill-based AI routing
Expanded support for enterprise knowledge bases
Resizable and customizable assistant panels

The ServiceNow Zurich Now Assist experience blends productivity and intelligence, helping both end users and developers save time.

ServiceNow Workflow Data Fabric

Another major innovation in Zurich is the ServiceNow workflow data fabric. This feature connects enterprise data sources without duplicating or moving the data.

By integrating with tools like Snowflake, Databricks, and Oracle, the ServiceNow workflow data fabric creates a single source of truth for workflows. This ensures that automation is powered by accurate, real-time data without heavy migration projects.

Why You Should Plan the ServiceNow Zurich Upgrade

The ServiceNow Zurich upgrade is not just about staying current. It’s about enabling your teams to take advantage of the platform’s latest innovations. Some benefits of upgrading early :-

Access to new AI capabilities and workflow improvements
Reduced technical debt compared to skipping releases
Improved developer productivity with new tools
Stronger governance and security controls through ReleaseOps

If you are reviewing the ServiceNow Zurich release notes, you’ll notice that Zurich has features tailored for multiple industries, making it relevant for every enterprise.

Also Reads :-

FAQs

1. What makes the ServiceNow Zurich release different from past releases?

The Zurich release focuses on AI enhancements, workflow integration, and governance. Features like ReleaseOps, Now Assist improvements, and workflow data fabric make it stand out.

2. How can developers benefit from ServiceNow Zurich new features?

The ServiceNow Zurich for developers improvements include sandboxes, low-code updates, and performance tools, helping developers build faster and safer.

3. Is it worth upgrading to Zurich now?

Yes. The ServiceNow Zurich upgrade ensures access to the latest innovations while maintaining platform stability. Early adoption helps reduce long-term migration challenges.

Final Thoughts and Next Steps

The ServiceNow Zurich release brings together AI, workflow intelligence, and governance into a single package that benefits developers, business teams, and IT leaders alike. Whether it’s through AI enhancements, workflow improvements, or the workflow data fabric, Zurich represents a leap forward for enterprise automation.

At LMTEQ, we help organizations plan and execute their ServiceNow Zurich upgrade smoothly. As a trusted ServiceNow implementation partner, we ensure that businesses unlock the full potential of Zurich without disruption.

Ready to explore how ServiceNow Zurich new features can transform your workflows? Connect with LMTEQ today to start your Zurich journey.

ServiceNow Zurich Release(Q4 2025) – What’s New and Why It Matters

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