SAP, ServiceNow, and Salesforce Cloud Service Consulting Company | LMTEQ

Job Title

ServiceNow Business Analyst

No. of Opening





6 to 8 years

Job Description :

  • 3+ years of experience working in an agile development environment as a business analyst.
  •  3+ years of ServiceNow experience including but not limited to the following:
  •  Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR.
  • Building reports and dashboards for internal team use as well as end users.

  •  Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each.
  • Hands on experience with modifying form and list views in ServiceNow.
  • Experience setting up and managing a Visual Task Board (VTB)
  •  Ability to understand business processes and translate into technical specifications.
  • Working understanding of SDLC and Agile development best practices.
  • Excellent oral and written communication skills (English language).
  • Strong conceptual and analytical skills, which demonstrate unique problem-solving approaches.
  • Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment.
  • Customer-focused approach with outstanding interpersonal skills.
  • Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams.

Preferred Qualifications :

  •  ServiceNow Certified Systems Administrator (CSA).
  • ITIL v3 or v4 certification.
  • ScrumMaster certification (CSM).
  • Understanding of Managed Service providers and how they work with various customers.
  • PMI Professional in Business Analysis (PMI-PBA)® or IIBA Certified Business Analysis Professional (CBAP®) Certification.