SAP, ServiceNow, and Salesforce Cloud Service Consulting Company | LMTEQ

Job Title

ServiceNow ITSM/CMDB Developer (Integrations, Service Catalog/Service Portal)

No.of.Opening

2

Location

Bangalore

Experience

6+ Years

Duties and Responsibilities:

  • Chief technical designer for ServiceNow code and architecture, responsible for overall ServiceNow code quality
  • Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
  • Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies
  • Develop existing and custom applications within ServiceNow including integrations with other applications
  • Hands-on experience in Service Catalog/Service Portal modules
  • Create and use update sets to move customizations between ServiceNow instances
  • Design for and maintain a highly available and recoverable environment
  • Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
  • Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
  • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
  • Work with process managers to fully understand business functionality, pain points, and areas of improvements
  • Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
  • Proactively keep ServiceNow skills current
  • Manage and lead the development work of vendors and consulting staff
  • Mentor and share technical knowledge with service management team

Minimum Qualifications:

  • 3+ years of experience of ServiceNow development
  • 3+ years of experience in IT service management process design
  • ServiceNow System Admin Certification
  • Overarching understanding of ServiceNow Enterprise product suite
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Ability to apply business concepts into a technical solution
  • Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
  • Experience implementing the following Core Process Areas:  Incident, Problem, Change, Service Catalog, Request, and CMDB
  • Ability to create reports using the standard reporting engine, plus metrics and SLAs
  • Follow ServiceNow best practices (including scripting, security, implementation)
  • Display aptitude in learning new modules based on training materials
  • Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)
  • Clear written and verbal communication skills
  • ITIL foundation certification
  • High School diploma or GED

Preferred Qualifications:

  • ServiceNow Certified Application Developer
  • 3+ years ServiceNow administration in an enterprise environment
  • 5+ years of experience of ServiceNow development
  • 5+ years of experience in IT Service Management process design
  • ITIL Intermediate certification
  • Excellent interpersonal, communication, collaboration and documentation skills
  • Asset management experience
  • Passion for providing excellent service to all internal customers