SAP, ServiceNow, and Salesforce Cloud Service Consulting Company | LMTEQ
ServiceNow ITOM Admin
No. of Opening
1
Location
Hybrid
Experience
4 Years
Join Us Today
Key Activities:
- Work on incidents and requests for anything reported.
- User and Group Administration in ServiceNow
- Inbound Email Actions
- Work on ad-hoc requests from Alkermes and escalate it to the ServiceNow support team (third party) whenever needed.
- Troubleshoot issues reported on ServiceNow and escalate it to the ServiceNow support team (third party) as and when required.
- Communicate details between Alkermes and ServiceNow support team (third party) on any service now related to communication.
- Participate in all ServiceNow support team (third party) calls on ServiceNow management and case discussion.
- Plan for release of items/enhancements.
- Requirement gathering and design functional flow for catalog items
- SPOC for CMDB including discovering CIs, troubleshooting discoveries, maintaining CI Integrity, Service Mapping for CIs.
- Regular health check for CMDB and Orphaned CI and work on fixing the same.
- Manage and report on license usage for compliance.
- Available on call for any critical issues that require urgent attention.
- 10% travel to other sites as required.
- CMDB & CSDM, Auto Discovery, Event Management and Agent Client Collector Implementation.
Mandatory Secondary Skillsets – CMDB & CSDM, Auto Discovery, Event Management and Agent Client Collector Implementation
Roles and Responsibilities
- The role will not be strictly technical and the client currently has a 2-year agreement with another vendor to manage their environments. Technical portion may be limited to change evaluation and defining best implementation practice for established support vendors.
- Client has significant, internal, changes that it needs to promote internally as well ideally setting up more constructive communication channels between ourselves and Client (predicated on SNOW data analysis).
- Assisting clients in all change evaluation across ITSM / Analytics / CMDB / General Platform as we receive and evaluate requirements.
- Assisting clients in leading monthly change meetings with client and Internal Teams so we can promote best practice and capture & resolve requirements.
- Assisting clients in Bi-Monthly steering committee review as we define and request IT Management review of platform strategic direction.