SAP, ServiceNow, and Salesforce Cloud Service Consulting Company | LMTEQ

Job Title

ServiceNow SAMPro Developer

No. of Opening

18

Location

Remote

Experience

7+ Years

Summary:

We are looking for a ServiceNow Developer with strong administration, development, and support skills
on ServiceNow SAM/HAM. The ServiceNow Developer role will work closely with business and product
teams to achieve the desired outcome within the Agile Methodology.

Key Responsibilities:

  • Will be responsible to develop and implement different ServiceNow applications and
    integrations from initiation to completion, tailored to the customer requirements.
  • Creation/implementation/modification of ServiceNow SAM/HAM/others components.
  • Maintain technical documentation and assist/participate in QA and user training activities.
  • Understanding of the project delivery lifecycle and processes and their implementation.
  • Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs
    etc.
  • Lead the end-to-end implementation of ServiceNow SAM Pro, including initial setup and
    configuration.
  • Customize and configure ServiceNow SAM Pro to meet specific organizational needs.
  • Work closely with stakeholders to gather requirements and translate them into technical
    solutions.
  • Develop and implement publisher-specific packs and plugins as needed for software
    management.
  • Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow SAM
    Pro.
  • Manage and oversee the entitlement upload process for in-scope software publishers.
  • Perform regular reconciliation of deployment details received from integration sources.
  • Troubleshoot and resolve any issues related to ServiceNow SAM Pro implementation and
    integrations.
  • Create and maintain documentation, including technical specifications and user guides.
  • Provide training and support to end-users and ensure effective adoption of ServiceNow SAM
    Pro.
  • Stay up-to-date with industry best practices and ServiceNow updates to optimize the software
    asset management process.
  • Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of
    software asset management processes.
  • Understand detailed requirements and own your code from design, implementation, test
    automation, and delivery of high-quality solutions to our customers.
  • Solving complex problems in a highly dynamic and agile environment.
  • Having a strong focus on code quality and reusability.

Basic Requirements:

  • B.E./B.Tech in Computer Engineering or MCA or an equivalent education.
  • 5-7 years of relevant experience in design and development with ServiceNow platform.
  • Proficiency in scripting including JavaScript, CSS, HTML, Angular with experience in REST API
    integration will be a plus.
  • Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI
    Policy, UI Macro, Business Rules, Workflow development, ServiceNow administration, Reporting
    in ServiceNow, SQL, Database view in ServiceNow.
  • Experience across Waterfall and Agile project methodologies.
  • Dynamic team player with good verbal and written communication.
  • Experience on one or more ITSM, CSM or other SNOW modules. Implementations will be a big
    plus.

Preferred Requirements

  • ITIL Certified.
  • ServiceNow CSA.
  • ServiceNow CAD.
  • Any additional ServiceNow certifications will be a plus.