Customer Success Associate Intern

No. of Openings

2

Location

Chennai

Experience

0 to 1 Years

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About LMTEQ : -

LMTEQ is a fast-growing, AI-driven global IT consulting firm specializing in ServiceNow, SAP, and Salesforce solutions. We are a ServiceNow Elite Partner, known for strong delivery execution and deep platform expertise. We work with mid-market and enterprise clients to design, implement, and optimize AI-enabled ServiceNow solutions that improve efficiency and business outcomes. Our teams combine hands-on platform knowledge with a practical, execution-focused approach to solving real enterprise challenges. At LMTEQ, we value ownership, clarity, and continuous learning. We build long-term careers by giving our people early exposure to enterprise clients, modern workflows, and AI-led transformation programs.

Job Summary :-

The Customer Success Associate is an entry-level role for fresh graduates looking to build a career in Customer Success, Account Management, Professional Services, and Managed Services.

The role supports customer accounts, project coordination, service delivery, operational governance, and customer satisfaction while working closely with PMO, Delivery, Sales, and Finance teams. LMTEQ will provide training on ServiceNow, ITSM, Professional Services, Managed Services, and customer success practices.

Key Responsibilities :-

1. Customer Success Support: -

  • Support assigned customer accounts and maintain positive customer relationships.
  • Participate in customer governance meetings and document meeting minutes.
  • Track customer action items and ensure timely follow-up.
  • Coordinate with internal teams to support customer queries.
  • Maintain customer account documentation.

2. Professional Services Support: -

  • Track project milestones, timelines, and deliverables.
  • Coordinate with Project Managers and consultants on project activities.
  • Update project trackers and dashboards.
  • Monitor project progress and report risks to the PMO.

3. Managed Services Support: -

  • Track SLA performance for assigned customers.
  • Monitor incidents, service requests, and change requests.
  • Coordinate with support teams for timely issue resolution.
  • Assist in preparing service review reports.

4. Operational Governance: -

  • Monitor consultant timesheet submissions.
  • Assist in billing readiness by validating project data.
  • Maintain resource allocation and utilization trackers.
  • Prepare weekly operational and customer reports.
  • Ensure project documentation is complete and up to date.

5. Revenue Support: -

  • Identify customer requests that may lead to additional services or change requests.
  • Share potential business opportunities with Sales and PMO teams.
  • Support customer renewal activities through proper service coordination.

6. Continuous Learning: -

  • Complete internal ServiceNow training and certifications.
  • Learn ITIL fundamentals and enterprise service delivery concepts.
  • Participate in customer success, communication, and business process training.
  • Continuously improve functional and professional skills.

Educational Qualification and Experience:-

  • Master of Computer Applications (MCA)
  • Master of Business Administration (MBA) – Marketing, Operations, Systems, IT, or related specialization
  • 0 to 1 year of experience
  • Freshers are encouraged to apply

Desired Skills and Personal Attributes: -

  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer relationship management skills.
  • Good analytical and logical thinking ability.
  • Strong coordination, planning, and organizational skills.
  • Basic knowledge of Microsoft Excel, Word, and PowerPoint.
  • Ability to work in a fast-paced team environment.
  • Customer-first mindset with high ownership and accountability.
  • Positive attitude and eagerness to learn.
  • Strong attention to detail and problem-solving ability.
  • Professional and ethical behavior.
  • Ability to work collaboratively across teams.

What You Will Learn at LMTEQ: -

  • ServiceNow Platform Fundamentals
  • IT Service Management
  • Professional Services Delivery
  • Managed Services Operations
  • Customer Success and Account Management
  • Project Coordination and PMO Practices
  • SLA Management
  • Resource Planning and Utilization
  • Timesheet and Billing Governance
  • Customer Governance Meetings
  • Business Communication and Presentation Skills

Career Progression: -

  • Customer Success Associate
  • Customer Success Executive
  • Customer Success and Revenue Manager
  • Senior Customer Success Manager
  • Head of Customer Success

Why Join LMTEQ :-

  • Kick-start your career with one of India’s fastest-growing ServiceNow Elite Partners.
  • Receive structured training and mentorship from experienced industry professionals.
  • Gain exposure to enterprise customers across multiple industries.
  • Learn customer success, project governance, and service delivery in a real-world environment.
  • Build a long-term career with defined growth opportunities into customer success, account management, and business leadership roles.
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