ServiceNow ITSM/CMDB Developer (Integrations, Service Catalog/Service Portal)

Duties and Responsibilities:

Chief technical designer for ServiceNow code and architecture, responsible for overall ServiceNow code quality
Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies
Develop existing and custom applications within ServiceNow including integrations with other applications
Hands-on experience in Service Catalog/Service Portal modules
Create and use update sets to move customizations between ServiceNow instances
Design for and maintain a highly available and recoverable environment
Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
Work with process managers to fully understand business functionality, pain points, and areas of improvements
Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
Proactively keep ServiceNow skills current
Manage and lead the development work of vendors and consulting staff
Mentor and share technical knowledge with service management team

Minimum Qualifications:

3+ years of experience of ServiceNow development
3+ years of experience in IT service management process design
ServiceNow System Admin Certification
Overarching understanding of ServiceNow Enterprise product suite
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Ability to apply business concepts into a technical solution
Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB
Ability to create reports using the standard reporting engine, plus metrics and SLAs
Follow ServiceNow best practices (including scripting, security, implementation)
Display aptitude in learning new modules based on training materials
Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)
Clear written and verbal communication skills
ITIL foundation certification
High School diploma or GED

Preferred Qualifications:

ServiceNow Certified Application Developer
3+ years ServiceNow administration in an enterprise environment
5+ years of experience of ServiceNow development
5+ years of experience in IT Service Management process design
ITIL Intermediate certification
Excellent interpersonal, communication, collaboration and documentation skills
Asset management experience
Passion for providing excellent service to all internal customers