SAP, ServiceNow, and Salesforce Cloud Service Consulting Company | LMTEQ

Job Title:

ServiceNow Developer (ITSM and HRSD)

Location:

Remote (Travel as per client need)

Experience:

5 to 8 years

Note: Immediate joiners within 30 days only

Job Summary:

  • We are looking for a skilled and experienced ServiceNow Developer with expertise in both IT Service Management (ITSM) and HR Service Delivery (HRSD) modules. The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a focus on implementing ITSM and HRSD solutions. As a ServiceNow Developer, you will collaborate with cross-functional teams to design, develop, and implement ServiceNow applications to support ITSM and HRSD processes within our organization.

Responsibilities:

  • Collaborate with IT and HR stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITSM and HRSD solutions.
  • Design, develop, and configure ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
  • Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITSM and HRSD processes and automation.
  • Integrate ServiceNow with other systems and external platforms using APIs and web services.
  • Collaborate with cross-functional teams to define and implement ITSM and HRSD best practices, ensuring alignment with industry standards and organizational goals.
  • Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
  • Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
  • Stay updated with the latest ServiceNow releases and ITSM/HRSD-specific features, proactively identifying opportunities for process improvement and system optimization.
  • Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the needs of IT and HR departments.
  • Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
  • Provide technical guidance and mentorship to junior developers, promoting knowledge sharing and professional growth.

Qualifications:

  • Bachelor’s degree in computer science, Information Technology, or a related
  • 5-8 years of experience as a ServiceNow Developer, with a focus on ITSM and HRSD
  • Strong expertise in ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
  • Proficient in ServiceNow development and configuration, including workflows, business rules, UI policies, and scripting using JavaScript.
  • Experience with ServiceNow integration using APIs and web services.
  • Familiarity with ITIL and HR processes, policies, and compliance requirements.
  • Excellent problem-solving skills and ability to troubleshoot technical issues
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and technical teams.
  • ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and HR Service Delivery Implementation Specialist are highly desirable.
  •  
  • Experience with Agile development methodologies is a plus.

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  • 9651 Vita Dolce Drive, Frisco Texas 75035
  • +1 732 395 7269
  • info@lmteq.com
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