ServiceNow ITSM & HRSD Developer
No. of Opening
5+
Location
Chennai & Remote
Experience
4+ years
Position Closed
About LMTEQ : -
LMTEQ is a leading technology solutions provider specializing in delivering innovative database management and application development services. Our team is dedicated to fostering a collaborative environment that encourages creativity and professional growth.
ITSM Module : -
- Development and implementation of IT Service Management (ITSM) processes in ServiceNow.
Customize Incident, Problem, Change, and Request Management workflows to align with organizational needs.
Configure CMDB structures, Service Catalog items, and SLA definitions for effective service delivery.
Integrate ITSM processes with monitoring tools and external systems using ServiceNow MID Server, APIs, and web services.
Provide ongoing support and optimization of ITIL best practices within the ServiceNow platform.
HRSD Module : -
- Develop and implement End-End HR Service Delivery (HRSD) processes in ServiceNow.
Customize HR case management workflows, including onboarding/offboarding, employee lifecycle management, and HR ESC portals, COE, HR taxonomy.
Configure HR service catalog items, HR templates, knowledge management articles, and HR case routing rules.
Implement and optimize HR service level agreements (SLAs) and performance analytics within ServiceNow.
Integrate HRSD processes with external HR systems and databases using ServiceNow APIs and integration tools.
As an AI-powered transformation partner, we help businesses unlock potential with ServiceNow to achieve faster, high-quality outcomes.