Shift time: 2 PM to 11 PM IST
Note: Immediate joiners within 30 days only
- We are seeking a skilled and experienced ServiceNow Product Lead with a strong
background in IT Service Management (ITSM) and HR Service Delivery (HRSD).
- The ideal candidate will have a deep understanding of ServiceNow platform
capabilities and will play a critical role in driving the development and implementation
of ITSM and HRSD solutions within our organization.
- As a ServiceNow Product Lead, you will collaborate with cross-functional teams to
gather requirements, design solutions, and ensure successful delivery of ServiceNow
Roles & Responsibilities:
- Serve as the subject matter expert for ServiceNow ITSM and HRSD products and
- Lead the end-to-end implementation and configuration of ServiceNow ITSM and
HRSDmodules, ensuring alignment with business requirements and best practices.
- Collaborate with stakeholders to gather requirements, define project scope, and create
detailed project plans.
- Design and configure ServiceNow workflows, business rules, UI policies, and
notifications to support ITSM and HRSD processes.
- Collaborate with development teams to customize ServiceNow applications using
- Conduct thorough testing of ServiceNow configurations and customizations to ensure
- Provide technical guidance and mentorship to junior team members, promoting
knowledge sharing and professional growth.
- Collaborate with internal teams and external vendors to resolve technical issues and
ensure the smooth operation of the ServiceNow platform.
- Stay updated with the latest ServiceNow releases and proactively identify
opportunities to enhance existing processes and functionalities.
- Monitor ServiceNow system performance, identify areas for optimization, and
implement necessary improvements.
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Proven experience (5-8 years) working as a ServiceNow Developer, Consultant, or
Administrator with a focus on ITSM and HRSD.
- Strong expertise in ServiceNow ITSM and HRSD modules, including Incident
Management, Change Management, Problem Management, Service Catalog, HR
Case Management, and Employee Service Center.
- Solid understanding of ITIL best practices and their application in the ServiceNow
- Experience with ServiceNow development, including configuring workflows, business
- Familiarity with web technologies such as HTML, CSS, and AngularJS.
- Excellent problem-solving skills and ability to troubleshoot technical issues
- Strong communication and interpersonal skills, with the ability to collaborate effectively
with both technical and non-technical stakeholders.
- ServiceNow certifications such as Certified System Administrator (CSA), Certified
Implementation Specialist (CIS), and HR Service Delivery Implementation Specialist
are highly desirable.
- Experience leading ServiceNow implementation projects and managing a team of
developers or administrators is a plus.