ServiceNow IRM/BCM Architect (JL6)

Shift time: 9 AM IST to 9 PM IST

Note: Immediate joiners within 30 days only

Job Description:

• We are seeking a highly skilled and experienced ServiceNow IRM/BCM Architect to join our team and contribute to the growth of our ServiceNow IRM/BCM practice. As a ServiceNow IRM/BCM Architect, you will play a vital role in helping our clients solve critical business challenges, enhance performance, and gain a competitive edge. You will be responsible for designing and implementing ServiceNow IRM/BCM solutions for our clients, working closely with stakeholders to understand their business requirements, and designing solutions that meet those needs.

Responsibilities:

• Effectively manage key stakeholders both internally and externally to the organization.
• Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
• Engage with the customer’s Enterprise Architects to position ServiceNow as the standard digital transformation platform integrated with their core applications.
• Establish and manage technical governance.
• Ensure the health of the ServiceNow instance by collaborating with the engagement team to reduce technical debt and align with ServiceNow best practices.
• Facilitate workshops or meetings to gather requirements, present and validate solutions, and test the interpretation of the client’s needs.
• Demonstrate a solid understanding of designing ServiceNow solutions.
• Demonstrate experience working with workflows in key areas of the ServiceNow platform, specifically related to IRM/BCM.
• Drive process optimization, efficiencies, and productivity using automation.
• Produce detailed functional design documents that align with customer requirements.
• Act as a technical mentor to support the team.
• Contribute to leading practices, standards, and thought leadership related to the ServiceNow platform.
• Contribute to the development of opportunities and provide input to grow our business.
• Lead the design and implementation of ServiceNow IRM/BCM solutions for clients.
• Collaborate with clients to understand their business requirements and develop solutions that meet those requirements.
• Develop and maintain project plans and
• Manage project resources and ensure project deliverables are completed on time and within budget.
• Provide guidance to project teams and mentor junior staff members.
• Develop and maintain documentation for solutions and processes.
• Stay up to date with the latest ServiceNow IRM/BCM features and functionality.
• Assist in pre-sales activities, including client presentations and demonstrations.
• Collect requirements for new solution implementations and remediate prior implementations.
• Consult and advise on IRM/BCM best practices.
• Perform solution architecture analysis, design, and provide technical leadership and assurance of best practices.
• Review and design new enhancements to the ServiceNow application in collaboration with developers.
• Review ServiceNow upgrades, patching, and release management cycles.
• Provide strategic recommendations on technical best practices and industry trends.
• Participate in requirement-gathering meetings and provide input based on the requirements.
• Contribute to the continuous improvement of processes, standards, agile methodologies, and tools while ensuring adherence to coding and quality standards.
• Design and architect ServiceNow CMDB and Discovery Jobs.
• Collaborate with stakeholders and team members.
• Develop system documentation, including process flows and design documents.
• Define the architecture of ServiceNow IRM/BCM implementations and oversee their deployment.
• Define a continuous improvement process for the ServiceNow platform. Define defect and enhancement processes and policies to meet business requirements and best practices.
• Propose integrations with other tools and vendors, as appropriate, and define integration best practices.
• Develop Visio diagrams and high-level architectural documents.
• Keep check of instance performance and purpose improvement to improve end-user experience.
• Work directly with the business to understand specific business processes and business drivers, and business strategies across a business unit; identity and communicate future needs and opportunities for business services that can be enabled via ServiceNow and oversee the technical development and delivery of business solutions.

Preferred Skills and Experience:

• Ability to create and present detailed technical designs, plans, and training to customers.
• Minimum 9+ years of technical and functional knowledge and implementation experience of IT tools and ITIL processes/functions.
• Development, configuration, and integration experience in building solutions on the ServiceNow platform.
• More than 7+ years of experience in designing and implementing complex, multi-tier, multitenant, end-to-end solutions in a high availability environment.
• Experience in project delivery and working directly with customers and clients.
• Expertise in importing/exporting configuration/asset data.
• Knowledge of database relationships.
• Ability to work in a project-oriented consulting environment, provide effort estimates, and communicate status to management.
• Experience with geographically distributed development teams.

Preferred Skills and Experience:

• A collaborative nature with strong communication skills
• Expertise in BCM processes,
  • Business Impact Analysis
  • Business Continuity Planning
  • Exercise Management
  • Crisis Management
• Good Understanding of Industry standard Business continuity Management concepts
• ServiceNow Certified System Administrator
• Micro-Certification Business Continuity Management
• GRC: Business Continuity Management implementer
• Outstanding time management and organization skills
• Adapt in problem-solving and resolving conflict.
• Lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution.
• Collaborate with internal business stakeholders to write/estimate stories.
• Oversee developers work, and own overall quality and delivery of development.
• Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required.
• Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.
• Provide mentorship to developers and platform engineers on technical design standards and best practices.
• Proven success on projects with large-scale deployments; understanding of infra domain lifecycle management.
• Ability to develop high level design documents addressing the business, infrastructure, security, support, and operational needs of a solution.

Additional skills:

• Excellent communication skills both written and presentation.
• Good functional, analytical, and problem-solving capabilities
• Experience of handling customer interactions for detailing the requirements, Gap analysis, clarifications and participating in acceptance testing.
• Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner.
• Provide excellent customer service, leadership, communication, problem solving and decision making skills.
• Deep knowledge of designing and implementing ServiceNow solutions.
• Deep knowledge of ServiceNow BCM and conceptual understanding of BCM
• Good understanding of ITIL processes.
• Experience in an enterprise environment with multiple integration points.
• Experience in architecting and deploying large-scale ServiceNow implementations.
• Strong analytical skills to identify problems and recommend solutions that meet business requirements.
• Good communication and interpersonal skills to effectively collaborate with users, stakeholders, and team members.
• Ability to work independently and take ownership of projects.

• Must be a team player to work with developers and platform administrators.