Shift time: 2 PM to 11 PM IST

Note: Immediate joiners within 30 days only

Job Summary:

• We are seeking a skilled and experienced ServiceNow Product Lead with a strong
  background in IT Service Management (ITSM) and HR Service Delivery (HRSD).
• The ideal candidate will have a deep understanding of ServiceNow platform
  capabilities and will play a critical role in driving the development and implementation
  of ITSM and HRSD solutions within our organization.
• As a ServiceNow Product Lead, you will collaborate with cross-functional teams to
  gather requirements, design solutions, and ensure successful delivery of ServiceNow
  projects.

Roles & Responsibilities:

• Serve as the subject matter expert for ServiceNow ITSM and HRSD products and
  related functionalities.
• Lead the end-to-end implementation and configuration of ServiceNow ITSM and
  HRSDmodules, ensuring alignment with business requirements and best practices.
• Collaborate with stakeholders to gather requirements, define project scope, and create
  detailed project plans.
• Design and configure ServiceNow workflows, business rules, UI policies, and
  notifications to support ITSM and HRSD processes.
• Collaborate with development teams to customize ServiceNow applications using
  JavaScript, Glide APIs, and other relevant technologies.
• Conduct thorough testing of ServiceNow configurations and customizations to ensure
  high-quality deliverables.
• Provide technical guidance and mentorship to junior team members, promoting
  knowledge sharing and professional growth.
• Collaborate with internal teams and external vendors to resolve technical issues and
  ensure the smooth operation of the ServiceNow platform.
• Stay updated with the latest ServiceNow releases and proactively identify
  opportunities to enhance existing processes and functionalities.
• Monitor ServiceNow system performance, identify areas for optimization, and
  implement necessary improvements.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience (5-8 years) working as a ServiceNow Developer, Consultant, or
  Administrator with a focus on ITSM and HRSD.
• Strong expertise in ServiceNow ITSM and HRSD modules, including Incident
  Management, Change Management, Problem Management, Service Catalog, HR
  Case Management, and Employee Service Center.
• Solid understanding of ITIL best practices and their application in the ServiceNow
  environment.
• Experience with ServiceNow development, including configuring workflows, business
  rules, UI policies, and scripting using JavaScript.
• Familiarity with web technologies such as HTML, CSS, and AngularJS.
• Excellent problem-solving skills and ability to troubleshoot technical issues
  independently.
• Strong communication and interpersonal skills, with the ability to collaborate effectively
  with both technical and non-technical stakeholders.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified
  Implementation Specialist (CIS), and HR Service Delivery Implementation Specialist
  are highly desirable.
• Experience leading ServiceNow implementation projects and managing a team of
  developers or administrators is a plus.