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ServiceNow Managed Services

Bring Out the Full Potential of Your ServiceNow Platform With LMTEQ’s ServiceNow Managed Services.
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We aim to help you optimize your ServiceNow platform with tailored ServiceNow Managed Services. Our approach encompasses managing your ServiceNow application lifecycle to establish a strong, stable foundation that drives business growth and value. By leveraging our expertise to manage your ServiceNow platform, your team can prioritize critical business processes and make strategic decisions.

Our ServiceNow Managed Services Offerings

  • Oversight and maintenance of the ServiceNow environment.
  • General support, configuration, and administration for ServiceNow.
  • Creation of request items and tasks through workflows.
  • Monitoring health, usage, and compliance of applications.
  • Enhancing functionality through custom development, and testing of ServiceNow applications
  • Overseeing projects for release migration
  • New ServiceNow Offerings Implementation
  • Connecting your ServiceNow solution with other enterprise solutions
  • Identifying the best technical solutions for business needs.
  • Design and build interfaces, workflows, and processes.
  • Address technical issues regarding the platform and the implementation process.
  • Integrate the latest ServiceNow features and capabilities into app design to reduce costs and accelerate delivery.
  • Streamline all your business functions with ServiceNow Integration, providing a single point of control.
  • Integrate with SaaS, ERP systems, legacy systems, and databases.
  • Incorporate customer service, security operations, and other departmental tasks seamlessly for cohesive coordination.
  • Perform regular maintenance on your ServiceNow solution to proactively detect and resolve weaknesses.
  • Identify unfavorable performance trends and implement solutions to address the issues.
  • Checking the health of integrations with other systems to ensure data flow and service continuity.
  • Establishing robust internal controls to minimize organizational risk.
  • Monitoring alerts and taking immediate action to investigate and contain potential security breaches.
  • Analyzing logs to detect security incidents and maintain an audit trail.
  • Guiding ServiceNow functionality to boost operational efficiency and cut costs.
  • Offering advice on optimizing your business processes related to ServiceNow.
  • Provide comprehensive consultation to establish a solid foundation for a thorough and effective ServiceNow implementation.
  • Offering traditional L1-L3 support and L4 support for rare cases involving platform-side issues that require direct communication with ServiceNow.
  • Managing proactive ServiceNow upgrades and handling ad hoc requests, while maintaining daily support operations.
  • Following best practices for securing systems, applications, and data, including strong password management, two-factor authentication, and more.

LMTEQ’s ServiceNow Managed Services

A Venn diagram illustrating the overlap of services provided by LMTEQ: development and enhancement, operations and maintenance, and consulting and support.
A professional discussing choosing LMTEQ as the ServiceNow implementation service partner with their peers.

Let our experts handle your day-to-day operations and make your job easier

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Why LMTEQ Best Suited for ServiceNow Managed Services

Proficiency in all
ServiceNow offerings.

Adjust scalability on
demand.

Fully certified experts in
ServiceNow

Project or platform -
specific roles

Enhanced compliance
and security

Increased ROI and value
maximization

Our Approach

Comprehensive
Assessment and Design

Implementation/
Integration
Robust
testing
Proactive Monitoring
and Issue Resolution
Security and Compliance
Management
Continuous
Optimization.

Customer Success Stories

Learn how we resolved the biggest challenges for our Fortune 500 clients worldwide 

Enhance operational efficiency by automating IT Service Desk (ITSD) processes, with a focus on HR process for operational efficiency and workflows.

Learn More

Seamlessly deploy ServiceNow across IT and
HR functions for operational efficiency
and superior user experience.

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Why Choose LMTEQ as a
ServiceNow Service Provider?

  • Certified ServiceNow Professionals.
  • Expertise in Implementation and Integration.
  • Tailored Solutions to Meet Your Needs.
  • Time-Zone Aligned Support.
  • Top-Notch Ongoing Support and Optimization Services.

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