Reduce ticket volumes, improve deflection rates, and accelerate workflows using our ServiceNow Agentic AI framework.
Our ServiceNow Agentic AI services enable enterprises to automate support with intelligent, context-aware agents. We leverage AI-powered virtual agents to go beyond scripted responses, deliver real-time issue resolution, approval workflows, and seamless integration across ITSM, HRSD, and FSM.
Designed for industries such as healthcare, manufacturing, and BFSI, we help you to boost SLA adherence, drive ticket deflection, and enhance employee experience through scalable, AI-led automation.
Agentic AI in ServiceNow refers to a new generation of intelligent, autonomous agents capable of reasoning, deciding, and acting across enterprise workflows. Unlike rule-based virtual agents, Agentic AI adapts to context, handles multi-step tasks, and orchestrates actions across systems, without constant human input.
It builds on ServiceNow Virtual Agent, workflow automation, and conversational AI, enabling a shift from reactive support to proactive, AI-driven service delivery.
At LMTEQ, we specialize in implementing both out-of-the-box ServiceNow AI Agents and custom-built AI workflows aligned to your business processes. While ServiceNow provides a strong base of prebuilt Agentic AI capabilities, we help enterprises configure, extend, and orchestrate these agents across ITSM, HR, and Ops use cases.
Whether you’re starting with a standard AI use case or need a custom-built AI agent, our team provides the implementation expertise to make it production-ready, fast.
Across industries, support teams are overwhelmed by rising service requests, compliance tasks, and operational complexity. ServiceNow Agentic AI offers a smarter, faster way to respond—using intelligent agents that adapt to business rules, automate decision-making, and drive meaningful outcomes. LMTEQ enables clients in healthcare, manufacturing, and BFSI to apply AI-powered ServiceNow workflows that reduce ticket volumes, enhance SLA performance, and improve employee experience.
| Challenge (Before AI Agents) | With ServiceNow Agentic AI (Our Implementation) |
|---|---|
| Manual ticket triaging slows resolution | Accelerated ticket resolution via AI-led categorization and action |
| High service desk workload and repetitive queries | AI-powered ticket deflection reduces L1 workload by up to 40% |
| SLA breaches due to delayed approvals or missed escalations | Improved SLA adherence through auto-approvals and smart routing |
| Limited support coverage after business hours | 24/7 employee experience automation using Virtual Agents |
| Static rule-based workflows | AI-driven orchestration adapts based on real-time context |
| Delayed license renewals and compliance risks (esp. in healthcare/BFSI) | License usage analysis and compliance automation via custom AI agents |
| Disconnected systems and siloed data | Workflow automation through ServiceNow IntegrationHub |
