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ServiceNow Customer Service Management (CSM) Solutions

Unlock the full power of streamlined, proactive customer service through LMTEQ’s complete ServiceNow Customer Service Management (CSM) offerings.
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A woman in a headset smiles at the camera, representing customer service excellence in ServiceNow CSM.
Handling a high volume of customer inquiries across various channels can be challenging. With LMTEQ’s expertise in ServiceNow Customer Service Management (CSM), we empower organizations to efficiently manage service requests, reduce operational costs, and elevate customer satisfaction. Our approach centralizes and refines your customer service management, enabling faster, more effective responses and an overall improved service experience.

Key Features of ServiceNow CSM

Unified Agent Workspace

Consolidates all customer and case data, empowering agents to handle inquiries efficiently and effectively.

Ensures a seamless experience across email, chat, and social media, allowing customers to engage on their preferred platform.

Empowers customers to find answers independently, reducing demand on support teams and enhancing customer engagement.

Provides customers with a customized platform to submit and track cases, access knowledge bases, and engage with support.
Centralized resources enable agents to provide accurate and consistent information swiftly, improving agent productivity.

Comprehensive dashboards for tracking service efficiency metrics, ensuring continuous improvement and strategic adjustments.

AI-driven customer service insights enable faster resolution times and proactive customer service management.

With LMTEQ’s ServiceNow CSM solutions, businesses have reported

Upto 80% Faster Case Resolution Times

By leveraging automated workflows and intelligent case management, agents can resolve issues more efficiently, focusing on high-value tasks that improve productivity.

Upto 60% Boost in Customer Satisfaction

Faster response times, proactive solutions, and enhanced customer engagement foster long-term loyalty and satisfaction.

Upto 30% Reduction in Operational Costs

Streamlined workflows, prioritized issue resolution, and reduced manual tasks significantly lower operational expenses while enhancing overall service efficiency.

Near Real-Time, Actionable Insights

Advanced performance analytics provide critical data on customer behavior, service bottlenecks, and agent performance, enabling smarter, data-driven decision-making.

LMTEQ’s End-to-End ServiceNow CSM Implementation Process

Our implementation process is centered around your business goals and structured for driving measurable improvements in customer satisfaction:

Implementation & Configuration :
LMTEQ configures and deploys the ServiceNow CSM platform, establishing core functionalities and automating workflows to streamline customer service operations.

Customization & Best Practices :
The platform is customized to align with the client’s unique business needs, incorporating industry best practices for optimal performance and usability.

Integrations :
LMTEQ integrates ServiceNow CSM with existing systems, including CRM, ERP, and CMDB, enabling seamless operations and real-time data synchronization.

Data Migration :
Legacy data is securely migrated to the ServiceNow platform, ensuring accuracy and consistency throughout the transition process.

Production Launch / Go Live :
LMTEQ conducts thorough testing, provides end-user training, and ensures a smooth system rollout, minimizing disruptions during the go-live phase.
Post-Production Support :
Continuous support is provided, along with performance monitoring and process optimizations, ensuring the platform evolves to meet the client’s ongoing business requirements.

Customer Success Stories

Learn how we resolved the biggest challenges for our Fortune 500 clients worldwide 

Seamlessly deploy ServiceNow across IT and
HR functions for operational efficiency
and superior user
experience.

Read the Case study

Enhance operational efficiency by automating IT Service Desk (ITSD) processes, with a focus on HR process for operational efficiency and workflows.

Explore the Case study

Why Choose LMTEQ as a
ServiceNow Service Provider?

  • Certified ServiceNow Professionals.
  • Expertise in Implementation and Integration.
  • Tailored Solutions to Meet Your Needs.
  • Time-Zone Aligned Support.
  • Top-Notch Ongoing Support and Optimization Services.

As an AI-powered transformation partner, we help businesses unlock potential with ServiceNow to achieve faster, high-quality outcomes.

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