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ServiceNow Health & Life Sciences Service Management

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LMTEQ ServiceNow's industry-specific solution for healthcare - Health Life Sciences Service Management

Healthcare and Life Sciences Service Management is a digital health platform that helps healthcare providers, payers, and life science businesses address the challenges posed by global disruption in the healthcare industry.

The healthcare and life sciences industries are characterized by complex workflows, diverse stakeholders, and critical regulatory requirements. LMTEQ’s ServiceNow HLSM is specifically tailored to meet the needs of healthcare providers, pharmaceutical companies, medical device manufacturers, and other organizations operating in these sectors.

Vital capabilities of ServiceNow HLSM

  • Vaccine Administration Management

    Organize the Covid-19 and seasonal flu vaccinations. A streamlined, patient-friendly approach to vaccine administration will encourage prompt vaccinations and improve population health.

  • Pre-Visit Management

    A best practice workflow that streamlines preauthorization and preapproval before patient visits by replacing paper-based procedures. Utilizing playbooks and digital consent, streamline the authorization and scheduling of patient procedures documentation, too.

  • Patient Support Services

    A process to help patients starting therapy in life sciences organizations overcome the obstacles. To get patients started on therapy quickly and to encourage adherence for better results, remove the friction from patient onboarding into support services.

  • Patient 360

    A complete picture of the patient’s data to enable transparent, high-standard care to be delivered quickly. Assemble the information from various external systems of record to offer a single, thorough view of patient data.

  • HL7 FHIR data standard

    The standards development organization HL7 (Health Level Seven 3 ) uses a collaborative approach to develop and upgrade FHIR. The HL7 FHIR (Fast Healthcare Interoperability Resources 1 ) standard defines how healthcare information can be exchanged between different computer systems regardless of how it is stored in those systems.

  • Digital documentation

    Replacing the paper processes with easy manageable digital workflows. Documents can be created, routed, signed, and stored digitally.

How digital transformation can transform healthcare outcomes and experiences?

By layering configurable, pre-built healthcare and life sciences workflows on top of your current systems, you can enhance the user experiences for your healthcare or life sciences organization and find efficiencies in your core processes. Then, with little coding required, we create the apps and digital workflows that you need to support upcoming business and care models.

A single data model should be used to integrate everything onto a single agile, interoperable platform. The Health Insurance Portability and Accountability Act (HIPAA) and the Health Level Seven International (HL7) industry standard, including the Fast Healthcare Interoperability Resources (FHIR) standard, are both adhered to by the Healthcare and Life Sciences data model.

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