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ServiceNow ITSM

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A Unified Platform for Seamless IT Service Delivery with

LMTEQ’s ServiceNow ITSM Custom Solution

Leveraging industry best practices to unify legacy tools into one system, LMTEQ’s ServiceNow ITSM accelerates your digital transformation by optimizing your IT services. Our ITSM services integrate a comprehensive range of service management, from incident, problem, and change management to utilizing advanced capabilities like virtual agents and GenAI (Now Platform). This approach offers scalable solutions that enhance productivity and optimize IT operations.

Revolutionize ITSM Inspire Customer Loyalty

Our ServiceNow ITSM simplifies IT operations, offering a flexible, seamless experience that enhances team productivity. Transitioning away from legacy systems allows enterprises to boost efficiency, gain comprehensive insight into specific processes, prioritize customer needs, and foster interdepartmental collaboration with reliable IT services available at all times.

Our ServiceNow ITSM Modules Offering

Tailored to your unique business requirements, our ServiceNow ITSM service offers custom configurations to integrate with your organization seamlessly. This approach optimizes workflows and enhances IT service delivery according to your needs.  Our ServiceNow ITSM services support various industries, including healthcare, banking, financial services, manufacturing, and more.

CMDB

Monitor and manage dependencies and relationships among IT services to uphold process continuity.

Asset Management

Gain insights into enterprise infrastructure, operations, and service assets to make informed decisions.

Knowledge Management

Boost collaboration and business productivity with streamlined knowledge sharing.

Problem Management

Swiftly find and proactively
address the root cause of
problems.

Incident Management

Significantly lower critical incidents and other IT service requests, and quickly restore services through intelligent routing.

Change Management

Fast-track changes with automated approvals, ensuring control at DevOps speed.

Our ServiceNow ITSM Modules Offering

Tailored to your unique business requirements, our ServiceNow ITSM service offers custom configurations to integrate with your organization seamlessly. This approach optimizes workflows and enhances IT service delivery according to your needs.  Our ServiceNow ITSM services support various industries, including healthcare, banking, financial services, manufacturing, and more.

CMDB

Monitor and manage dependencies and relationships among IT services to uphold process continuity.

Asset Management

Gain insights into enterprise infrastructure, operations, and service assets to make informed decisions.

Knowledge Management

Boost collaboration and business productivity with streamlined knowledge sharing.

Problem Management

Swiftly find and proactively
address the root cause of
problems.

Incident Management

Significantly lower critical incidents and other IT service requests, and quickly restore services through intelligent routing.

Change Management

Fast-track changes with automated approvals, ensuring control at DevOps speed.

Request Management

Empower employees and improve customer satisfaction with an AI-powered self-service portal accessible across all devices 24/7.

SLA

Efficiently collect service requirements and track agreements.

Employee Center

Centralized service delivery with a unified organizational portal.

Service Portal

Have an intuitive self-service experience with a responsive portal.

Service Catalog

Enhance self-service with a user-friendly storefront for products and services.

Predictive Intelligence

Simplify and automate sequential tasks by leveraging AI capabilities, improving customer satisfaction.

Digital Portfolio Management

Get a unified view of the list of services, applications, and more and make data-driven decisions.

Attain the Future of IT Service Management with LMTEQ ServiceNow ITSM

Our Value Add-Ons 

Get More, Do More with LMTEQ ServiceNow ITSM

Now Mobile

Deliver tailored experiences for routine employee needs across IT, HR, and more with a single mobile app.

Agent Workspace

 Boost agent productivity and anticipate major incidents proactively.

DevOps Configurations

Control and verify configuration changes in the pipeline to prevent production issues.

Vendor Management

Make informed decisions by gaining comprehensive visibility of your vendors’ information in a single platform.

Process Optimization

Streamline workflow, boost productivity, identify inefficiencies, and thereby enhance customer satisfaction through the proven process flows.

Virtual Agent

Utilize the intelligent chatbot with NLP to understand simple human language to resolve issues swiftly and efficiently.

How We Assist You In Streamlining Your ITSM Process

Challenges

Our Approach

Slow Incident Response and Resolution

Automates incident management for faster response and resolution times.

Data Silos and Limited Integration

Integrates with various systems for seamless data sharing and efficient workflows.

Lack of Centralized Visibility

Offers a centralized dashboard for real-time monitoring and control.

High Workload

Automates routine tasks to reduce human workload.

Dependency on IT Support for Basic Issues

Provides self-service portals for employee independence.

Inability to Track Service Performance

Delivers real-time analytics and performance metrics for monitoring and improving service quality.

Inconsistent Service Request Fulfillment

Streamlines service request management with clear workflows and automation. 

How We Assist You In Streamlining Your ITSM Process

Challenges

Slow Incident Response and Resolution

Data Silos and Limited Integration

Lack of Centralized Visibility

High Workload

Dependency on IT Support for Basic Issues

Inability to Track Service Performance

Inconsistent Service Request Fulfillment

Our Approach

Automates incident management for faster response and resolution times.

Integrates with various systems for seamless data sharing and efficient workflows.

Offers a centralized dashboard for real-time monitoring and control.

Automates routine tasks to reduce human workload.

Provides self-service portals for employee independence.

Delivers real-time analytics and performance metrics for monitoring and improving service quality.

Streamlines service request management with clear workflows and automation.

Power of AI – Now Platform

Experience Agile IT Support with LMTEQ’s ServiceNow ITSM pro powered by the Now Platform

Beyond ServiceNow ITSM’s standard features, our team is committed to delivering exceptional service by leveraging AI for
seamless operations even in unpredictable scenarios.

Our Benefits

Reduced Mean Time-to-
Resolution

Less critical response time

Lessen incident backlog

Simplified CMDB setup

Enhanced Self-Service

Integration of latest
ServiceNow features.

Customer Testimonials

“LMTEQ’s team streamlined our IT service delivery using ServiceNow ITSM. They implemented automated workflows that reduced incident resolution time and improved response rates. Their customization and ongoing support made the transition smooth and boosted our IT operations’ efficiency.”

 -Director of Service Management
From a Fortune 500 Financial Organization

Why Choose LMTEQ as a
ServiceNow Service Provider?

  • Certified ServiceNow Professionals.
  • Expertise in Implementation and Integration.
  • Tailored Solutions to Meet Your Needs.
  • Time-Zone Aligned Support.
  • Top-Notch Ongoing Support and Optimization Services.