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ServiceNow Telecommunications Service Operations Management

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Streamlining Telecom Operations: ServiceNow's Technical Solutions

With LMTEQ’s ServiceNow TSOM, you gain unprecedented control and efficiency. You may receive complete insight into your network, find and troubleshoot issues, and streamline your operations to achieve better outcomes using this service. Our team of experts has years of industry experience and can assist you in making the most of your telecommunications assets.

Our phased strategy guarantees a seamless transfer to a system with greater efficiency. We put a lot of effort into creating ways that effectively engage users, enable self-service, and give them control over their orders and services. Improve customer experience and lessen reliance on customer support personnel by embracing automation and self-service.

Key Potentialities of Telecommunications Service Operations Management:

  • Event Management

    Reduce event floods and gain valuable insights into the health of your business services. With centralized event management, you can quickly identify and prioritize issues, ensuring timely resolution and minimizing service disruptions.

  • Operational Intelligence

    Proactively detect anomalies using Artificial Intelligence for IT Operations (AIOps) and machine learning algorithms. By leveraging these advanced technologies, you can identify potential issues before they impact your services, enabling prompt remediation and improved service availability.

  • TM Forum Open APIs

    Benefit from an industry-standard interface, ensuring seamless integration with third-party systems and applications. With TM Forum Open APIs, you can enhance alarm management, streamline operations, and improve collaboration across different platforms.

  • Integration with Network and Cloud Monitoring Tools

    Seamlessly integrate with your existing network and cloud monitoring tools, providing a unified view of your telecommunications services for efficient operations management.

  • Intelligent, Adaptive Correlation with Predictive AIOps

    Harness the power of predictive Artificial Intelligence for IT Operations (AIOps) to correlate events intelligently and proactively identify potential issues, enabling automated remediation and minimizing service disruptions.

  • Interoperate With Disparate Cross-Domain Event Management

    Break down the barriers between different domains and effortlessly manage events across diverse systems, ensuring smooth operations and prompt issue resolution.

  • Unified Service View Across Domains

    Gain a holistic view of your telecommunications services across various domains, allowing you to understand the interdependencies and effectively manage end-to-end service delivery.

  • Service Health Dashboard

    Monitor the health of your services in real time through a comprehensive dashboard, providing instant visibility into performance, availability, and overall service quality.

  • Service Visualization Over Disparate Resource Topology

    Visualize your service infrastructure across different resource topologies, enabling better understanding and management of resources, capacity, and utilization.

  • Automated Remediation

    Automate the reversing of identified issues, reducing manual effort and accelerating incident resolution, ensuring optimal service levels and customer satisfaction.

Why Choose LMTEQ?

Exceeding Client Standards

Offer your consumers a modernized streamlined experience while decreasing operational costs. ServiceNow TSOM solution offers a solitary platform for end-to-end service management and was created to address the needs of CSPs. The pros include:

  • Swiftly and effectively introduce consumer products and services.
  • Streamline the onboarding of new clients.
  • Intelligent self-service and preventive care can lower operating costs.
  • Improve client retention and satisfaction by empowering agents.


Reintroduce “Order” To Order Management

By offering more effective services, updating your order fulfillment procedure, and offering ongoing client assistance, you can quicken revenue growth. You may automate the management of order procedures between customers and suppliers with ServiceNow, resulting in a user-friendly, standardized experience. The major benefits encompass

  • Reduce product and service time to market.
  • Automate and streamline processes across departments to make operations simpler.
  • Once orders have been completed, provide proactive care.

Combine Order Management  and Assurance

Organize work across the company to enhance customer service, increase efficiency, and lower hazards. Create a centralized solution that provides all the resources customers, care representatives, service groups, and field operations require to use, provide, and support the primary operations of your company. With ServiceNow, you can increase capacity to handle rising order volumes and operational complexity to avoid liabilities and shorten time to revenue.

Extensive Telecommunications Expertise

LMTEQ has a deep understanding of the telecommunications industry’s unique challenges and requirements. Our team of experts will tailor ServiceNow to meet your specific needs, ensuring a successful implementation and maximum return on investment.

Proven Track Record

We have a proven track record of successfully implementing ServiceNow telecommunications service operations management. Our satisfied clients have experienced significant improvements in operational efficiency, customer satisfaction, and profitability.

Comprehensive Support and Training

LMTEQ provides ongoing support and training to ensure your organization gets the most out of the ServiceNow TSOM platform. Our dedicated support team can address any queries or concerns, ensuring a smooth and successful experience.

Continued Strategic Partnership

LMTEQ believes in building long-term partnerships with our clients. We take a proactive approach to understand your evolving business goals and challenges. As your strategic partner, we provide ongoing guidance, industry insights, and solutions to support your growth and success in the telecommunications sector.

Don’t wait any longer to unlock the full potential of your telecommunications service operations. Together with LMTEQ and ServiceNow, let’s transform your operations, drive operational excellence, and exceed customer expectations in the ever-evolving telecommunications landscape.

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