SAP Application Management Services & support

SAP Application management Services

What is SAP application management services?

SAP application management services are services offered by organizations to businesses who need to outsource some or all of their SAP enterprise application support. 

SAP AMS is designed to satisfy clients’ demands for managing and maintaining their software applications in optimal functioning order, guaranteeing that they can adapt and respond continuously to suit your business’s needs.

How does it work?

In order to ensure ultimate client satisfaction, LMTEQ’s SAP application management services adhere to a set of criteria. SAP management, maintenance, operation, and support are all covered in these guidelines. When a customer reports a problem with their SAP software to the LMTEQ’s team, the source of the problem is investigated, and a comprehensive diagnosis. Then, the solutions for each situation are defined, and the associated modifications will be implemented. All of this is in addition to LMTEQ’s rigorous SLAs.

 

We also focus on providing technical expertise on evolutionary improvements to our clients to make their organization future-proof. Although preventive and corrective maintenance and support are critical in the short term, organizations must also focus on a long-term strategy that includes new technologies and innovative solutions to improve operational efficiency and lower operating costs.

Perks of our SAP AMS support

SAP AMS
  • Cost reduction :

Outsourcing support services saves the organization’s time and money. The organization does not require an in-house, highly specialized team to execute SAP support and maintenance.

  • Increased Adaptability:

Always be ready to adapt to new solutions and forge ahead with the latest innovation, making your business more flexible.

  • Round-the-clock support:

Get highly efficient, stable, and robust support services round the clock. Thus, lowering your operations cost.

  • Cost reduction :

Outsourcing support services saves the organization’s time and money. The organization does not require an in-house, highly specialized team to execute SAP support and maintenance.

What does Application Management Services SAP support include?

Application Management Services SAP support includes Corrective support, Preventative support, Normative support, and Release Management. Other than this, we assist you in optimizing all business operations and increasing your ROI by providing the following services.

 

1. Enterprise Support

We make certain that customers get the most out of their SAP system, not just in terms of performance and stability, but also in terms of functionality. We include the following norms,

  • Advice on Product Improvements and Releases in Software
  • EWA (Early Watch Alerts) allows for proactive monitoring 
  • Total Quality Checks (TQC) provide proactive services 
  • Manager of Solutions

 

2. Technical Support

Our technical services are designed to assist your organization in extending and optimizing your ERP in a sensible and effective manner, allowing you to get more value out of your application portfolio. Our offerings include:

  • Developments and improvements to add-on functionality
  • Integration of applications
  • Using standard ABAP, HANA, UI5, and FIORI (etc) for development purposes 
  • Upgrades to SAP and migration to S/4 HANA are supported
  • Data migration

 

3. Functional Support

We provide SAP functional competency teams to provide you with post-implementation business support, such as activating new business areas’ functions and procedures. Through a combination of process redesign and user training, we also assist in optimizing the use of functionalities implemented.

  • SAP module and submodule configuration
  • Rollouts of business units to various geographic regions
  • Changes to business processes with ramifications across modules
  • End-of-month and end-of-year activities
  • User education
  • Upgrades to SAP and migration to S/4 HANA require functional support.

 

4. SAP Basis Administration Services

To ensure the best and most efficient use of your SAP landscape, we employ highly experienced and deep problem-solving SAP specialists. Our basic support includes:

  • SAP Performance and Monitoring
  • Monitoring and Expansion of Storage Space
  • Application for Package Support
  • Management of users and security
  • Transport Administration
  • Support for ECC OS and DB Migration
  • Upgrades to SAP and migration to SAP S/4 HANA
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