Category Blogs

Table of Contents 1. Automated Case Triage and Routing 2. Self-Service and Autonomous Resolution 3. Predictive Resolution Suggestions 4. Customer Sentiment Analysis and Prioritization 5. Knowledge Article Recommendations 6. Automated…

Table of Contents Understanding the Concept – From Alert to Action A Gentle Introduction to AI Agents Why Integrate Site24x7 with ServiceNow? Prerequisites How the Integration Works Step-by-Step: Setting Up…

Table of Contents Understanding ServiceNow Agentic Playbooks Key Features and Benefits of Agentic Playbooks Step-by-Step Example – Agentic Playbook for IT Incident Response More Real-World Use Cases Why Agentic Playbooks…

Table of Contents What Is Microsoft Sentinel & Why Integrate with ServiceNow? Use Case Focus – Sentinel Alerts → Auto-Created SIR in ServiceNow Extending with an AI Agent Other Use…

Table of Contents What is a System of Action CRM — Gentle Introduction to AI Agents Step-by-Step – How to Create an AI Agent in ServiceNow CRM Use Case –…

Table of Contents Understanding the Role of ServiceNow Developers Gentle Introduction to AI Agents in ServiceNow Step-by-Step Developer Guide – Building a Simple AI Agent in ServiceNow ServiceNow Development Best…

Table of Contents The Telecom Industry at a Crossroads What is ServiceNow TSOM? The Pain Points of Today’s Telecom Operators Key Features of ServiceNow TSOM Before vs After ServiceNow TSOM…

Table of Contents Introduction What is a ServiceNow AI Agent? Step-by-Step Guide – Building an Incident Auto-Triage AI Agent Some Use Cases to Try Benefits of ServiceNow AI Agents FAQs…

Table of Contents Introduction TL;DR for Busy IT Leaders What is ServiceNow ITSM (2025 terms)? Core ITSM Capabilities You Actually Use Release Evolution (Washington → Xanadu → Yokohama) What’s New…