Category ServiceNow

Instead of requiring employees to navigate multiple portals and applications, EmployeeWorks allows them to describe what they need using natural language.

Here, we break down what ServiceNow OTM includes, how it connects to EAM and OTAM, and how LMTEQ helps manufacturers implement it.

The ServiceNow Australia release went generally available during May 5-7, 2026, Knowledge summit, and has since moved through several patches to stabilize its AI-first capabilities.

ServiceNow Context Engine is an enterprise context solution that grounds AI agents in real world business contexts.

CSDM is ServiceNow’s official framework for organizing CMDB data, so it reflects how the business operates, not just what infrastructure exists.

A complete breakdown of ServiceNow Vulnerability Response, how it works with CMDB and NVD, how it differs from Security Incident Response, and who actually needs it.

Action Fabric is a new capability that opens ServiceNow’s full system of action to any AI agent, not just ServiceNow’s own AI tools.

ServiceNow Autonomous CRM brings powerful AI specialists that intelligently fulfill requests instead of just recording them.

ServiceNow Otto is a unified AI experience that combines Now Assist, Moveworks and AI Experience into one single layer.

ServiceNow RaptorDB Pro is the advanced database engine that replaces MariaDB on the ServiceNow AI Platform.