Category ServiceNow

Table of Contents The Telecom Industry at a Crossroads What is ServiceNow TSOM? The Pain Points of Today’s Telecom Operators Key Features of ServiceNow TSOM Before vs After ServiceNow TSOM…

Table of Contents Introduction What is a ServiceNow AI Agent? Step-by-Step Guide – Building an Incident Auto-Triage AI Agent Some Use Cases to Try Benefits of ServiceNow AI Agents FAQs…

Table of Contents Introduction TL;DR for Busy IT Leaders What is ServiceNow ITSM (2025 terms)? Core ITSM Capabilities You Actually Use Release Evolution (Washington → Xanadu → Yokohama) What’s New…

Have you ever wondered how much money enterprises lose each year simply because they cannot track their IT assets properly? The numbers are staggering. Around the world, banks overspend by…

The ServiceNow Zurich release is one of the most significant milestones in the platform’s journey. It closes the alphabet series of releases while opening the door to a new wave…

Did you know? Organizations using ServiceNow AI Agents report up to 60% faster incident resolution rates and a 40% reduction in service desk volume, particularly in ticket-heavy environments. This is…

Downtime in banking operations is more than just an inconvenience; it’s a direct threat to trust, compliance, and profitability. Every minute a core banking system is down, transactions are blocked,…

Manual KYC processes are costing Indian banks millions in operational expenses and customer acquisition delays. With the average KYC verification taking 7-15 days and involving multiple touchpoints, financial institutions are…

80% of today’s IT outages are caused by misconfigured changes, lack of visibility, or delayed incident response, and traditional IT operations tools simply can’t keep up. Legacy ITOM solutions, often…

From overloaded infrastructure to compliance failures and fragmented visibility, enterprises today are navigating operational landmines across every industry. In BFSI, over 60% of downtime is linked to poor asset visibility…