45%
Faster booking cycle time
60%
Reduction in contract preparation time
0
Scheduling conflicts
A leading IT solution provider was facing challenges in handling its complex booking and request management processes.
The existing setup relied heavily on manual approvals, email chains, and fragmented tools, which often led to delays, missed updates, and limited visibility for both internal teams and customers.
With the growing demand for faster turnaround and scalable service delivery, the client recognized the need for a unified platform to digitize and automate this process.
To address these challenges, LMTEQ implemented a custom booking management application on ServiceNow App Engine.
The solution streamlined workflows, reduced manual intervention, and provided real-time tracking, enabling the client to deliver services more efficiently while maintaining governance and scalability.
The client is a recognized leader in IT solutions and services, catering to a wide customer base across industries and geographies.
Their operations involve managing multiple requests and booking workflows that require quick approvals, scheduling, and real-time tracking.
Previously, these processes were handled through siloed systems and manual interventions, resulting in inefficiencies and delays.
To support their expanding operations and customer expectations, the client needed a modern, unified solution integrated into their existing ServiceNow environment — with a focus on automation, visibility, and scalability.
The client, a leading IT solution provider in the entertainment domain, faced multiple hurdles in managing end-to-end artist bookings and event operations :-
These challenges not only slowed down operations but also directly impacted revenue opportunities, customer satisfaction, and the client’s ability to scale in a highly competitive events market.
Using ServiceNow App Engine Studio, LMTEQ designed and implemented a fully automated Booking Management System. The platform served as a single source of truth, integrating calendars, contracts, payments, and event logistics into one seamless application.
The solution was built with a domain-separated model and role-based access controls to ensure security and data integrity across multiple stakeholders, including internal event managers, venue operators, and artists.
Key solution features included :-
The Booking Management System built on ServiceNow App Engine delivered measurable business outcomes :-
Through this implementation, several important lessons emerged that can serve as guidance for similar organizations in the entertainment and event management space :-
By leveraging ServiceNow, the client transformed their entertainment management operations into a centralized, automated, and scalable platform. What was once a fragmented process involving multiple systems is now streamlined into a single, unified workflow. From artist onboarding to event execution, every step became faster, more transparent, and easier to manage.
The implementation not only reduced manual work but also empowered stakeholders with real-time insights, accountability, and efficiency, setting a strong foundation for future growth in the competitive entertainment industry.
At LMTEQ, we help organizations unlock the full potential of ServiceNow across industries — from entertainment management to banking, manufacturing, and healthcare. If you are looking to automate workflows, enhance visibility, and scale with confidence, our ServiceNow experts can guide you through every step.
Let’s discuss how we can build your next success story with ServiceNow →
As an AI-powered transformation partner, we help businesses unlock potential with ServiceNow to achieve faster, high-quality outcomes.