Home » Case Studies » ServiceNow » LMTEQ’s ServiceNow HRSD and a ATS for Hiring and Onboarding

Transforming Talent Acquisition – How LMTEQ Implemented ServiceNow HRSD & a Custom ATS for Seamless Hiring and Onboarding

30%

Reduction in the Hiring cycle

50%

Reduced incident resolution times Utilization

20%

Improvement in candidate satisfaction

Client Overview

Our client who has a major global footprint in the professional service sector faced inefficiencies in its recruitment and onboarding processes. The company relied on manual workflows, spreadsheets, and disparate tools for hiring and onboarding new employees. HR teams struggled with slow approvals, decentralized candidate data, and inconsistent onboarding experiences.

To modernize its HR operations, the company sought LMTEQ for an integrated solution that would streamline recruitment, automate processes, and enhance talent management while ensuring a seamless employee journey from hiring to onboarding.

LMTEQ ServiceNow team closely worked with the client to understand the requirements and the current infrastructure and proposed ServiceNow HRSD with a custom ATS solution built on top of the HRSD module.

Objective

The primary goal for the team was to digitally transform recruitment and onboarding by implementing the proposed solution to ensure a seamless and efficient hiring process. The solution aimed to:

Optimize hiring workflows, ensuring faster approvals and structured recruitment processes.
Centralize candidate data, eliminating reliance on spreadsheets and manual tracking.
Enhance talent management, allowing proactive hiring and workforce planning.
Improve onboarding efficiency, creating a seamless transition for new hires.
Leverage AI-driven insights, enabling data-driven hiring decisions and forecasting.

Challenges

The client’s existing hiring process was manual, fragmented, and time-consuming, creating bottlenecks and inefficiencies.

The hiring process depended on spreadsheets and email-based approvals, leading to delays and errors in decision-making. Recruiters struggled to track candidates as data was stored across multiple sources, often causing duplication and inefficiencies. The lack of a centralized system meant that hiring managers had no visibility into the hiring funnel, making it difficult to analyze conversion rates and identify bottlenecks.

Additionally, vendor management was disorganized, with limited performance tracking and compliance monitoring, resulting in inconsistencies in external hiring.

Solutions

LMTEQ’s ServiceNow team implemented ServiceNow HRSD with a custom ATS to address these challenges comprehensively. The new system automated approval workflows, significantly reducing errors. A centralized database eliminated duplicate records and improved data accuracy, leading to a 20% reduction in data management overhead. By introducing a structured hiring funnel, the company saw a potential improvement in conversion rates, ensuring a more efficient recruitment pipeline.

Talent management was enhanced through the implementation of a dynamic talent pool, reducing time-to-hire by approximately 30-50%. Resource management saw significant gains, with a 50% improvement in utilization, allowing HR teams to optimize workforce allocation. Vendor performance tracking became more transparent, leading to a notable enhancement in vendor efficiency and adherence to SLAs.

With predictive intelligence powered by machine learning, workforce alignment improved significantly, allowing HR teams to anticipate hiring needs and reduce reactive hiring practices. Automation in recruitment and onboarding processes led to a 20-30% increase in candidate satisfaction by providing timely updates, structured onboarding experiences, and smoother transitions into the company. The introduction of role-based dashboards increased accountability by providing clear insights into individual and team performance in tracking and reporting accuracy.

Conclusion

The implementation of ServiceNow HRSD with the LMTEQ’s custom ATS solution resulted in significant improvements.

The company experienced a 30% reduction in hiring cycles, with automated workflows cutting down approval delays and reducing hiring bottlenecks. Centralized data management eliminated spreadsheet dependencies, providing a single source of truth for all applicant information. Vendor coordination became more structured, improving hiring timelines and reducing communication gaps. By leveraging AI-driven insights, HR teams could make data-backed hiring decisions, optimize budget allocations, and enhance workforce planning.

New hires experienced a standardized and automated onboarding process, reducing onboarding times by 50% and ensuring a seamless transition into the organization. Predictive intelligence enabled smarter workforce forecasting, aligning hiring strategies with business objectives. The introduction of role-based dashboards provided real-time performance tracking, improving HR’s ability to monitor, analyze, and optimize hiring efforts efficiently.

Results

By implementing ServiceNow HRSD with a custom ATS, LMTEQ transformed the company’s recruitment and onboarding processes, creating a seamless, data-driven hiring experience. This integration provided HR teams with real-time visibility, improved efficiency, and ensured a structured, AI-powered approach to talent acquisition and onboarding. The result was a future-ready hiring process, enabling the company to attract, hire, and onboard top talent efficiently and strategically.

Revolutionize Your Hiring with ServiceNow HRSD with Custom ATS!

Streamline recruitment, automate onboarding, and leverage AI-driven insights for a seamless talent acquisition experience. Get in touch with LMTEQ today to transform your HR operations!

As an AI-powered transformation partner, we help businesses unlock potential with ServiceNow to achieve faster, high-quality outcomes.

Quick Links

Services

Get In Touch

In collaboration with KMTEQ & Finklr