Table of Contents Introduction TL;DR for Busy IT Leaders What is ServiceNow ITSM (2025 terms)? Core ITSM Capabilities You Actually Use Release Evolution (Washington → Xanadu → Yokohama) What’s New…
Have you ever wondered how much money enterprises lose each year simply because they cannot track their IT assets properly? The numbers are staggering. Around the world, banks overspend by…
The ServiceNow Zurich release is one of the most significant milestones in the platform’s journey. It closes the alphabet series of releases while opening the door to a new wave…
Did you know? Organizations using ServiceNow AI Agents report up to 60% faster incident resolution rates and a 40% reduction in service desk volume, particularly in ticket-heavy environments. This is…
Downtime in banking operations is more than just an inconvenience; it’s a direct threat to trust, compliance, and profitability. Every minute a core banking system is down, transactions are blocked,…
Manual KYC processes are costing Indian banks millions in operational expenses and customer acquisition delays. With the average KYC verification taking 7-15 days and involving multiple touchpoints, financial institutions are…
80% of today’s IT outages are caused by misconfigured changes, lack of visibility, or delayed incident response, and traditional IT operations tools simply can’t keep up. Legacy ITOM solutions, often…
From overloaded infrastructure to compliance failures and fragmented visibility, enterprises today are navigating operational landmines across every industry. In BFSI, over 60% of downtime is linked to poor asset visibility…
What if your IT could predict disruptions before they happen, reduce costs by 30%, and boost service reliability by 40%, all without adding extra headcount? That’s not a futuristic promise.…
Managing modern IT operations is no small feat. With increasingly complex infrastructures, hybrid cloud environments, and mounting pressure on uptime and visibility, businesses are turning to ServiceNow ITOM to stay…
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