SAP, ServiceNow, and Salesforce Cloud Service Consulting Company | LMTEQ
A Unified Platform for Seamless IT Service Delivery with
LMTEQ’s ServiceNow ITSM
Custom Solution
Leveraging industry best practices to unify legacy tools into one system, LMTEQ’s ServiceNow ITSM accelerates your digital transformation by optimizing your IT services. Our ITSM services integrate a comprehensive range of service management, from incident, problem, and change management to utilizing advanced capabilities like virtual agents and GenAI (Now Platform). This approach offers scalable solutions that enhance productivity and optimize IT operations.
Revolutionize ITSM. Inspire Customer Loyalty
Our ServiceNow ITSM simplifies IT operations, offering a flexible, seamless experience that enhances team productivity. Transitioning away from legacy systems allows enterprises to boost efficiency, gain comprehensive insight into specific processes, prioritize customer needs, and foster interdepartmental collaboration with reliable IT services available at all times.
Our ServiceNow ITSM Modules Offering
Tailored to your unique business requirements, our ServiceNow ITSM service offers custom configurations to integrate with your organization seamlessly. This approach optimizes workflows and enhances IT service delivery according to your needs. Our ServiceNow ITSM services support various industries, including healthcare, banking, financial services, manufacturing, and more.
CMDB
Monitor and manage dependencies and relationships among IT services to uphold process continuity.
Asset Management
Gain insights into enterprise infrastructure, operations, and service assets to make informed decisions.
Knowledge Management
Boost collaboration and business productivity with streamlined knowledge sharing.
Problem Management
Swiftly find and proactively
address the root cause of
problems.
Incident Management
Significantly lower critical incidents and other IT service requests, and quickly restore services through intelligent routing.
Change Management
Fast-track changes with automated approvals, ensuring control at DevOps speed.
Our ServiceNow ITSM Modules Offering
Tailored to your unique business requirements, our ServiceNow ITSM service offers custom configurations to integrate with your organization seamlessly. This approach optimizes workflows and enhances IT service delivery according to your needs. Our ServiceNow ITSM services support various industries, including healthcare, banking, financial services, manufacturing, and more.
CMDB
Monitor and manage dependencies and relationships among IT services to uphold process continuity.
Asset Management
Gain insights into enterprise infrastructure, operations, and service assets to make informed decisions.
Knowledge Management
Boost collaboration and business productivity with streamlined knowledge sharing.
Problem Management
Swiftly find and proactively
address the root cause of
problems.
Incident Management
Significantly lower critical incidents and other IT service requests, and quickly restore services through intelligent routing.
Change Management
Fast-track changes with automated approvals, ensuring control at DevOps speed.
Request Management
Empower employees and improve customer satisfaction with an AI-powered self-service portal accessible across all devices 24/7.
SLA
Efficiently collect service requirements and track agreements.
Employee Center
Centralized service delivery with a unified organizational portal.
Service Portal
Have an intuitive self-service experience with a responsive portal.
Service Catalog
Enhance self-service with a user-friendly storefront for products and services.
Predictive Intelligence
Simplify and automate sequential tasks by leveraging AI capabilities, improving customer satisfaction.
Digital Portfolio Management
Get a unified view of the list of services, applications, and more and make data-driven decisions.
Attain the Future of IT Service Management with LMTEQ ServiceNow ITSM
Our Value Add-OnsÂ
Get More, Do More with LMTEQ ServiceNow ITSM
Now Mobile
Deliver tailored experiences for routine employee needs across IT, HR, and more with a single mobile app.
Agent Workspace
 Boost agent productivity and anticipate major incidents proactively.
DevOps Configurations
Control and verify configuration changes in the pipeline to prevent production issues.
Vendor Management
Make informed decisions by gaining comprehensive visibility of your vendors’ information in a single platform.
Process Optimization
Streamline workflow, boost productivity, identify inefficiencies, and thereby enhance customer satisfaction through the proven process flows.
Virtual Agent
Utilize the intelligent chatbot with NLP to understand simple human language to resolve issues swiftly and efficiently.
How We Assist You In Streamlining Your ITSM Process
Challenges
Our Approach
Slow Incident Response and Resolution
Automates incident management for faster response and resolution times.
Data Silos and Limited Integration
Integrates with various systems for seamless data sharing and efficient workflows.
Lack of Centralized Visibility
Offers a centralized dashboard for real-time monitoring and control.
High Workload
Automates routine tasks to reduce human workload.
Dependency on IT Support for Basic Issues
Provides self-service portals for employee independence.
Inability to Track Service
Performance
Delivers real-time analytics and performance metrics for monitoring and improving service quality.
Inconsistent Service Request Fulfillment
Streamlines service request management with clear workflows and automation.Â
How We Assist You In Streamlining Your ITSM Process
Challenges
Slow Incident Response and Resolution
Data Silos and Limited Integration
Lack of Centralized Visibility
High Workload
Dependency on IT Support for Basic Issues
Inability to Track Service Performance
Inconsistent Service Request Fulfillment
Our Approach
Automates incident management for faster response and resolution times.
Integrates with various systems for seamless data sharing and efficient workflows.
Offers a centralized dashboard for real-time monitoring and control.
Automates routine tasks to reduce human workload.
Provides self-service portals for employee independence.
Delivers real-time analytics and performance metrics for monitoring and improving service quality.
Streamlines service request management with clear workflows and automation.
Power of AI – Now Platform
Experience Agile IT Support with LMTEQ’s ServiceNow ITSM pro powered by the Now Platform
seamless operations even in unpredictable scenarios.
Our Benefits
Reduced Mean Time-to-
Resolution
Less critical response time
Lessen incident backlog
Simplified CMDB setup
Enhanced Self-Service
Integration of latest
ServiceNow features.
Customer Testimonials
“LMTEQ’s team streamlined our IT service delivery using ServiceNow ITSM. They implemented automated workflows that reduced incident resolution time and improved response rates. Their customization and ongoing support made the transition smooth and boosted our IT operations’ efficiency.”
 -Director of Service Management
From a Fortune 500 Financial Organization
Ready to unleash the full potential of your IT operations?
Rely on our ServiceNow team to deliver you smarter, faster, better ways to make workflows for your organization.