Transforming ServiceNow Legal Service Delivery Through Innovation

Employees who require legal assistance and the legal teams that assist them can have a consistent experience thanks to ServiceNow Legal Service Delivery. Legal services can be requested by employees through a workflow interface that is intelligently guided. Legal departments can streamline or automate common legal requests so they can concentrate on work of higher value.

The ServiceNow Legal Counsel Centre, which offers request visibility, a prioritized work queue, and practice-specific tools, is available to legal teams for use in managing complex legal matters.

However, innovations have been transforming the legal landscape, making legal services far more accessible, affordable, and efficient.

1. Improved accessibility for clients

Innovations like online dispute resolution platforms and virtual legal assistants have made legal services far more accessible, even for those in remote areas. In a world full of increasing digitalization, these discoveries and innovations made it easy and comfortable for individuals anywhere anytime. Accessibility isn’t just about location, it’s also about reduced cost which in turn leads to better outreach and participation in legal services.

2. Increased efficiency and actionable insights

Allow the legal department to concentrate on and give higher priority to time-consuming business matters. Using the Performance Analytics Legal Executive and Legal Operations dashboards, you can gain insight into operations and increase efficiency.

3. Better use of data analytics to inform decision-making

Data analytics has become increasingly vital to legal decision-making, and innovations in legal service delivery have mirrored this trend. Lawyers can now leverage data analytics to obtain valuable insights about the cases they’re taking up, given that knowing everything about the past and present helps analyze the future trends of the cases. Better analytical skills and use of data leads to better outcomes for their clients and better practice for professionals.

Innovation in legal service delivery (LSD) is essential to the legal landscape and has brought great advantages such as increased efficiency, better analytics skills, and most importantly accessibility for innovative businesses to invest in it.

4. Benefits of delivering legal services

With a fully integrated Legal Service Delivery Solution, you can maximize the potential of the ServiceNow platform.
Boost the output of practitioners from a single counsel center.
Easily configure matter templates to match your most popular legal procedures and policies.
Track all legal requests with self-service experiences.
Utilise virtual agents to automate responses to frequent legal inquiries.
Real-time reporting provides insight into current demand and trends, and industry best practice workflows expedites time to value.

6. Limit the number of opportunity stages

24×7 legal service help: The manual request process is modernized by legal self-service into an easy 24-hour omnichannel experience.

Online dispute resolution platforms: These platforms use technology to help parties resolve conflicts without having to go to court. They provide users with a secure online space to manage their disputes and communicate with the other party. This can save time and money, as traditional court proceedings can be lengthy and expensive.

Virtual legal assistants: These assistants use AI technology to manage administrative tasks, such as document management, scheduling, and correspondence. They can help to free up lawyers’ time so they can concentrate on more complex legal work.

There is no denying that the legal sector has been slow to adopt innovation. But the future of legal service delivery is clear: those who fail to adapt will be left behind. LMTEQ possesses new technologies and processes that help legal professionals improve accessibility, efficiency, and decision-making.

Know what our ServiceNow expert thinks

Legal service Delivery (LSD) in service now revolutionizes the traditional legal operation model to offer a comprehensive and integrated platform which empowers legal professionals to embrace digital transformation to drive productivity and deliver high-quality legal services in an alamaring fast-paced and demanding business environment.